Shantel Guidry
Lake Charles,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
School Cafeteria Worker
Sla Management
Florida City, FL
08.2014 - Current
- Assisted cashiers with processing customer payments and documenting orders.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Cleaned and sanitized surfaces, tools, and equipment.
- Served food according to temperature, safety, and presentation guidelines.
- Provided exemplary service to students, staff, and visitors.
Certified Nursing Assistant
LSU Medical Center
Lake Charles, LA
04.2005 - 09.2013
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Obtained client medical history, medication information, symptoms and allergies.
Medical Office Assistant
Obgyn-care
Lake Charles, LA
09.2004 - 04.2005
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
Education
High School Diploma -
Washington Marion High School
Lake Charles, LA05.2000
Skills
- Verbal and Written Communication
- Money Handling
- Hospitality Management
- Customer Needs Assessments
- Inbound and Outbound Calling
- Customer Service and Assistance
- Appointment Coordination
- Medical Software Applications
- Operational Requirements
- Time Management
Timeline
School Cafeteria Worker
Sla Management
08.2014 - Current
Certified Nursing Assistant
LSU Medical Center
04.2005 - 09.2013
Medical Office Assistant
Obgyn-care
09.2004 - 04.2005
High School Diploma -
Washington Marion High School