Adriana Valenzuela

• Analyzed quality and performance data to support operational decision-making.
• Created and revised procedures, checklists and job aids to reduce errors.
• Developed and maintained quality assurance procedure documentation.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
• Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
• Evaluated vendor performance by conducting regular audits, ensuring adherence to established quality standards and requirements.
• Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
• Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.
• Collaborated with product management to clarify requirements, ensuring test plans fully addressed user needs.
• Developed and maintained defect databases for known issues.

• Supervised and managed shop operations and tasks.
• Developed estimates by costing parts, supplies and labor and calculating customers' payments.
• Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
• Examined damaged vehicles to determine degree of structural and mechanical damage.
• Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
• Removed dents, filled in cracks, and painted car exteriors to restore appearance and condition.
• Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.

• Ensured timely completion of assignments by assisting colleagues with various projects as needed.
• Maintained inventory, expedited orders and delivered materials to work stations.
• Enhanced staff productivity by performing general clerical tasks such as photocopying, faxing, and data entry.
• Scheduled appointments and managed calendars for staff members.

• Provided timely and accurate documentation of patient care, ensuring compliance with regulatory standards.
• Participated in quality and safety initiatives aimed at reducing adverse events, improving patient outcomes, and fostering a culture of accountability within the organization.
• Enhanced healthcare team efficiency through effective communication and collaboration.
• Maintained a safe and sanitary environment for patients, staff, and visitors by enforcing infection control protocols.

Assist with home and personal duties. Assist client in taking them to their Dr. appointment, retrieve prescriptions as required and needed.

Fill out time sheet and give report on client status and health every week

• Partnered with healthcare teams to address care plan management, development and implementation.
• Increased patient engagement through educational initiatives, empowering individuals to take an active role in their health management.
• Administered medications and treatments as prescribed by physicians.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Participated in staff meetings and training sessions to continuously improve retail skills and knowledge.
• Maintained up-to-date knowledge of products and promotions to provide accurate information to customers.
• Collaborated with team members to achieve store targets and maintain a positive work environment.
• Provided excellent communication with both customers and colleagues, enhancing overall retail experience.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.