Adriana Van Dyke
Bellevue,OH
Summary
Skilled barista with background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas. Exceptional communication skills with proven track record of building client rapport.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Starbucks, Barista
Cedar Point, OH
03.2024 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Memorized official and off-menu coffee and tea preparations.
- Supported highest standards of conduct and service to support company reputation.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
Sales Lead Keyholder
Footlocker, Champs
Sandusky, Ohio
03.2023 - 04.2024
- Greeted customers and provided assistance with product selection.
- Provided customer service to ensure satisfaction with purchases.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Maintained a neat, organized, and clean work area throughout the shift.
- Developed strategies to increase sales opportunities by utilizing promotional materials, displays, and signage.
- Tracked inventory levels for restocking merchandise when necessary.
- Processed payments using various methods such as credit cards or cash transactions.
- Enforced loss prevention policies to minimize theft or fraud incidents within the store.
- Resolved customer issues in a timely manner while maintaining professionalism at all times.
- Supervised staff during shifts to ensure proper coverage of the floor at all times.
- Identified trends in customer shopping habits and communicated those findings to management.
- Participated in weekly team meetings to discuss upcoming promotions, events, and initiatives.
- Ensured compliance with company policies related to safety regulations, health codes, security measures.
- Monitored daily activities of employees including register transactions and stocking shelves.
- Analyzed sales data regularly to identify areas of improvement for products or services offered.
- Assisted customers in locating items within the store or online through use of technology resources.
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted in general housekeeping to maintain store image.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Captured customer information to maximize future clienteling opportunities.
Education
Real Estate Certification - Real Estate
Hondros College of Real Estate
Independence, OH03-2024
Skills
- Beverage Preparation
- Tea expertise
- Table Bussing
- POS Systems
- Food Running
- Opening and closing duties
- Up-selling
- Espresso machine operation
- Menu Memorization
- Ordering Procedures
- Coffee expertise
- Cash Handling
- Food Preparation
- Cash Register Operation
- Order Taking
- Speedy and efficient
- Team Leadership
- Conflict Mediation
- Safe Food Handling Practices
- Retail Management
- Team Player
- Positive and professional
- Friendly and outgoing
- Exceptional customer service
- New Hire Training
- Active listener
Certification
- Real Estate Licensee
- Member of The National Association of Realtor's
- Barista Certified (starbucks)
- ServSafe Certified
Affiliations
- hiker
- cat lover
- coffee enthusiast
- haunt actor
Websites
References
References available upon request.
Timeline
Barista
Starbucks, Barista
03.2024 - Current
Sales Lead Keyholder
Footlocker, Champs
03.2023 - 04.2024
Real Estate Certification - Real Estate
Hondros College of Real Estate