Adriana Vazquez
Marietta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Account Manager
State Farm
Marietta, GA
02.2024 - Current
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Boosted sales revenue through engaging product demonstrations and persuasive communication skills.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Enhanced customer satisfaction by promptly answering calls and addressing their inquiries.
- Supported other departments as needed, demonstrating flexibility and strong teamwork capabilities.
- Developed strong relationships with clients through exceptional customer service skills.
Supervising Agent
Globe Life Liberty National Division
Alpharetta, GA
05.2023 - 02.2024
- Completed research to thoroughly understand client requirements.
- Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
- Identified opportunities for process improvements based on analysis of customer surveys, complaints, and feedback from employees.
- Conducted regular meetings with team members to review individual goals and objectives.
- Investigated customer complaints regarding service delivery issues or product defects.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Expanded client base and increased profitability through recruiting and training.
- Developed training programs for new agents, ensuring all processes were followed correctly.
- Resolved escalated customer complaints in a professional manner while adhering to company policies and procedures.
Project Foreman
QuikTrip
Marietta, GA
11.2021 - 04.2023
- Directed projects according to schedule and quality demands.
- Devised and implemented safety protocols to reduce risks on construction and extraction sites.
- Monitored usage of supplies and materials to establish cost effective operations.
- Communicated with stakeholders on job milestones.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Complied with company safety regulations to prevent accidents on job sites.
- Sourced suppliers and purchased necessary materials for work.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Reviewed project details to specify correct materials and equipment for job sites.
- Delivered project updates to superintendent and detailed issues that could halt work progress.
- Addressed issues with employees and customers to manage healthy conflict resolutions.
- Evaluated incoming materials for quality and amounts ordered.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Kept meticulous records on supplies, parts, equipment and employees' hours for each job.
- Inspected completed work to verify quality standards and compliance with criteria.
Clerk
QuikTrip
Lithia Springs, GA
11.2020 - 11.2021
- Utilized office management software to record and track customer information.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Interacted with customers by phone, email, or in-person to provide information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Assisted with onboarding of new employees.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA08.2021
Skills
- Safety Oversight
- Job Site Management
- Heavy Lifting
- Hand and Power Tools
- Effective Communication
- Attention to Detail
- Site Inspection
- Supervisory Role Experience
- Sales Management
- Strong Communication Abilities
- Problem-Solving
- Sales Development
- Account servicing skills
- Sales expertise
- Account Management
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Account Manager
State Farm
02.2024 - Current
Supervising Agent
Globe Life Liberty National Division
05.2023 - 02.2024
Project Foreman
QuikTrip
11.2021 - 04.2023
Clerk
QuikTrip
11.2020 - 11.2021
High School Diploma -
Penn Foster Career School