Adriana Vazquez Marquez
Oklahoma City,United States
Summary
Hardworking employee with customer service, multitasking and time management abilities.
Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Customer Assistance Representative
Oklahoma Turnpike Authority
10.2023 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Production Operations Associate
APMEX
08.2022 - Current
- Set up and operated production equipment according to daily work orders and safety procedures.
- Kept operations area neat and orderly to minimize obstacles.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Met or exceeded target for on-time customer shipments.
- Separated products according to weight, grade and size of material to produce final product.
Inbound Stower
Amazon
12.2020 - 07.2021
- Used handheld scanner to sort products onto appropriate shelves daily.
- Inspected incoming material before scanning it and separated defective items.
- Cleared debris and emptied carts from work area frequently to maximize productivity and maintain safety.
Claims Settlement Investigator
United Road
03.2016 - 07.2020
- Gathered all facts concerning damage claims for vehicles transported by United Road. This potentially required contacting the point of origin, delivery driver and dealership for additional information.
- Worked with the dealerships while exercising professionalism, diplomacy and negotiating skills to successfully mitigated and resolved liabilities.
- Established and maintained strong relationships with dealerships, building credibility and gaining trust while operating under the United Road Mission statement and guidelines.
- Notated potential liability claims and supporting documents and archive reports upon completion
- Investigated suspicious damage exceptions.
- Utilized verbal and critical thinking skills to gather information and make
sound decisions. - Communicated and worked within the team environment and with various
levels of leadership throughout the company. - Answered phones and complete forms, emails and letters timely and accurately.
- Other duties and reports as assigned.
- Achieved targeted performance goals.
Education
High School Diploma -
Santa Fe South High School
05.2005
Skills
- Bilingual (Spanish and English)
- Extensive experience in data entry and customer service
- Strong interpersonal and communication skills
- Excellent time management skills
- Highly organized
- Knowledgeable in Microsoft Office
Timeline
Customer Assistance Representative
Oklahoma Turnpike Authority
10.2023 - Current
Production Operations Associate
APMEX
08.2022 - Current
Inbound Stower
Amazon
12.2020 - 07.2021
Claims Settlement Investigator
United Road
03.2016 - 07.2020
High School Diploma -
Santa Fe South High School
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