ADRIANA VERGARA
West Palm Beach,FL
Summary
I am a proactive, organized and responsible person with excellent interpersonal relationships. I have 20 years of experience in the Areas of Customer Service, Operations in Banks and Insurance in Ecuador. I consider myself as a multitasker, team work, perseverative and honest person.
Overview
19
19
years of professional experience
Work History
Customer Care Specialist
MyBambu
10.2023 - Current
- Answer inquiries, resolve issues, and assist customers. Guide customers on how to navigate the app.
- Use various software and tools to ensure compliance and efficient assistance.
- Answer customer queries related to transactions, account management, and financial tools.
- Utilize Salesforce to log customer interactions, update records, and contribute to the overall improvement of customer support processes.
- Provide customers with detailed information on company products, services and materials.
Agent Contracts Specialist
Vumigroup
03.2018 - 01.2023
- Review and registration of the Agent Contract in the system
- Modifications requested by the Agencies
- Record sales production daily, using this information to calculate the weekly commission to be paid to each agent and agency according to the company's operating procedures
- Enter accurate data into a report and compare information with payments received daily.
Agent Contracts Specialist
Best Doctors
04.2014 - 03.2018
- Registration of every Agent Contract data in the system
- Modification of commissions and structure of the Agencies and Agents
- Customer Service
- Resolve cases of unpaid commissions
- Adjustment of commissions
- Creation of Users for the Portal.
Policy Issuance Assistant
Mediken
07.2008 - 01.2013
- Selection and confirmation of data of customer entry requests
- Review with Medical Audit of entrance exams
- Enter the applications for admission into the system
- Issuance of contracts
- Billing of Initial Fees
- Enter the collections of the Credit Invoices
- Perform closing of collections and billing daily.
Credit Card Operating Assistant
Banco Territorial
03.2005 - 07.2008
- Custody, reception and delivery of Cards
- Credit and Debit Note processes in the system
- Application of payments
- Card Blocks and Cancellations
- Payment Balance
- Management of various reports
- Follow-up to Claims made.
Education
Marketing Career -
Laica V.R University
High School Diploma -
Colegio Dolores Sucre
Guayaquil, Ecuador01.1999
Skills
- Customer service excellence
- Inbound Customer Service
- Problem Resolution
- Customer Service
- Data Entry
- Microsoft Office
- Teamwork and Collaboration
Timeline
Customer Care Specialist
MyBambu
10.2023 - Current
Agent Contracts Specialist
Vumigroup
03.2018 - 01.2023
Agent Contracts Specialist
Best Doctors
04.2014 - 03.2018
Policy Issuance Assistant
Mediken
07.2008 - 01.2013
Credit Card Operating Assistant
Banco Territorial
03.2005 - 07.2008
Marketing Career -
Laica V.R University
High School Diploma -
Colegio Dolores Sucre
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