Adriana Vickers
Atlanta,GA
Summary
Flexible Customer Service Representative offering four years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
8
8
years of professional experience
Work History
Call Center Representative
IBM
Remote
09.2020 - Current
- Taking inbound calls.
- Resolved any and all concerns for customers
- Recorded callers information accurately.
- Established and maintained customer and business relationships.
- Attended regular training sessions on updates and changes within the industry or organization.
CSR
CONNECTICUT DEPARTMENT OF LABOR
Remote
03.2020 - 08.2020
- Maintained up-to-date knowledge of customer accounts, confirmed payments, refunds, etc.
- Resolved payment and order disputes
- Provided assistance to clients, collected and documented orders, responded to inquiries and issues.
- Identified customer needs and provided appropriate solutions.
Financial Aid Representative
Omnitech Institute
02.2016 - 06.2018
- Assisted students in filling out financial aid applications and verifying accuracy of information.
- Provided guidance to students regarding the various types of financial aid available and eligibility criteria.
- Maintained records of all financial aid awards, including grants, scholarships, and loans.
- Advised students on budgeting strategies to ensure they can manage their finances while attending school.
Education
High School Diploma -
Westlake High School
Atlanta, GA05-2014
Some College (No Degree) -
Alabama State University
Montgomery, ALSkills
- Customer service
- Microsoft Excel
- Microsoft Word
- Complaint resolution
- Payment Processing
- Data Entry
- Verbal and written communication
- Data Gathering
Timeline
Call Center Representative
IBM
09.2020 - Current
CSR
CONNECTICUT DEPARTMENT OF LABOR
03.2020 - 08.2020
Financial Aid Representative
Omnitech Institute
02.2016 - 06.2018
High School Diploma -
Westlake High School
Some College (No Degree) -
Alabama State University