Adriana Villarreal
Dickinson
Summary
Experienced professional in healthcare, retail, food service, and fundraising. Strong skills in communication, data entry, organization, and multitasking, with experience training and supporting teams. Seeking a role that offers opportunities for continued learning, skill development, and long-term career growth across service and administrative functions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Dining Associate
Morrison Healthcare - Memorial Hermann
South Houston
03.2026 - Current
- Handled patient records and diet orders daily using specialized software, making sure every entry was 100% accurate to avoid medical errors.
- Worked with sensitive patient info every day and kept everything confidential
- Acted as the main point of contact between nursing staff and the kitchen to make sure patient needs and medical status updates were handled in real-time.
- Dealt with patient and family concerns on the spot, using a calm approach to fix issues and keep everyone happy in a high-stress environment.
- Educated patients on menu options and dietary restrictions effectively.
- Managing my time to hit strict delivery windows while staying organized.
Hostess
UTMB
League City
01.2025 - 02.2026
- Communicated meal options, dietary restrictions, and special requests accurately
- Delivered courteous, patient-focused service to enhance experience for hospital patients, visitors, and staff
- Entered and verified patient meal orders using computerized systems with accuracy and attention to detail
- Executed tasks to maintain smooth operations in fast-paced environment
Trainer
Shake Shack
Webster
12.2023 - 01.2025
- Trained and onboarded new team members to ensure compliance with procedures and standards, facilitating smoother integration into the team.
- Delivered effective communication and coaching in high-volume, fast-paced setting to enhance team readiness and performance.
- Maintained comprehensive training records and performance checklists to track progress and support continuous improvement.
- Adapted to changing priorities in various tasks and time management across changing priorities.
- Managed transactions and documentation accurately using computerized systems
Certified Trainer
Panera Bread
Webster
06.2022 - 12.2023
- Trained new associates on company procedures, order systems, food safety, and customer service protocols.
- Coached team members on multitasking, time management, and communication to enhance service delivery in fast-paced environment.
- Ensured quality control and customer satisfaction under pressure.
- Managed order processing, cash handling, and customer interaction accurately to maintain operational flow.
- Assisted management with shift leadership and provided performance feedback to support team development.
- Maintained organized workstations, and supported inventory control.
- Followed company protocols for handling customer data and transactions.
Crew Leader - Fundraising Team
Saving Grace Ministries
South Houston
06.2021 - 06.2022
- Led and motivated a team of fundraisers to achieve daily outreach and financial goals.
- Managed recordkeeping of donations, cash, and receipts, ensuring secure storage and accountability of financial documents.
- Prepared end-of-day financial packets, including cash, receipts, and documentation for ministry accounting.
- Maintained strict confidentiality and security of collected funds and sensitive information.
- Resolved issues during fundraising activities, demonstrating problem-solving skills and adaptability in dynamic environments.
- Coordinated nightly hotel accommodations within ministry budget, handling bookings and documenting expenses to maintain financial compliance.
- Communicated professionally with hotel staff and team members to ensure smooth logistics.
Marketing Intern
Saving Grace Ministries
South Houston
06.2021 - 06.2022
- Created and distributed communication materials (flyers, emails, social media) to promote events — shows written communication and organizational skills.
- Tracked campaign results and compiled updates for leadership, highlighting analytical skills, and reporting experience.
- Coordinated outreach efforts with team members and leadership, ensuring alignment and execution of structured plans.
- Maintained accurate records of donor contact information, outreach activity, and fundraising data, demonstrating attention to detail and data entry skills.
- Assisted with managing confidential information related to donors and ministry partners, reinforcing trustworthiness and professionalism.
- Managed multiple tasks and deadlines, supporting outreach campaigns and ministry projects while maintaining organizational efficiency.
Education
Medical Billing Certificate - Medical Billing
Blue Dot Medical
01.2025 - 05.2025
Biblical Studies - Biblical Studies
Saving Grace Women's Home
Houston, TXHigh school diploma -
Texas City High School
Texas City, TXSkills
- Medical billing and coding knowledge
- Attention to detail
- Time management
- Data entry and record keeping
- HIPAA compliance
- Customer service and communication
- Problem solving
- Training support
- Team collaboration
- Adaptability and willingness to learn
Certification
- Medical Billing Certificate
- Biblical Studies Certificate
References
References available upon request.
Languages
English
Timeline
Patient Dining Associate
Morrison Healthcare - Memorial Hermann
03.2026 - Current
Hostess
UTMB
01.2025 - 02.2026
Medical Billing Certificate - Medical Billing
Blue Dot Medical
01.2025 - 05.2025
Trainer
Shake Shack
12.2023 - 01.2025
Certified Trainer
Panera Bread
06.2022 - 12.2023
Crew Leader - Fundraising Team
Saving Grace Ministries
06.2021 - 06.2022
Marketing Intern
Saving Grace Ministries
06.2021 - 06.2022
Biblical Studies - Biblical Studies
Saving Grace Women's Home
High school diploma -
Texas City High School