Adriana Zunker

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering patient details into the system.
• Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, creating a positive work environment and promoted teamwork.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies..
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Minor in Health Information Management