Adrian D. Allen
Humble
Summary
Results-driven Restaurant General Manager with over 10 years of experience in overseeing daily operations, managing staff, and enhancing customer satisfaction in medium to high-volume dining establishments. Proven track record of maintaining excellent guest experiences while optimizing operational efficiency. Skilled in training and mentoring staff to uphold high service standards and seamless operations. Adept at fostering a positive work environment and building relationships with vendors, guests and stakeholders.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
15
years of professional experience
Work History
General Manager
Bread Zeppelin Salads Elevated
09.2022 - Current
- Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Develop and implement strategies to increase sales and profitability.
- Drive the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Lead team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
General Manager Training Leader
Potbelly Sandwich Works
10.2019 - 09.2022
- Directly oversaw operations for three locations, including being the knowledgeable resource for the entire district in absence of the District Manager.
- Tracked sales performances and offered profitable suggestions for the district using company systems.
- Developed strong relationships with neighborhood guests and vendors on behalf of the organization.
- Interviewed, trained, and promoted staff ranging from Hourly Associate to General Manager.
General Manager
Newk's Eatery
04.2017 - 09.2019
- Managed a team of up to 50 employees and 5 salaried managers.
- Successfully implemented new policies and procedures to improve team efficiency, which included a heavy focus on speed of service and quality of product.
- Planned, coordinated, and executed large catering events on a routine basis.
- Increased gross sales by 20%, catering sales by 40%, and reduced COGS by 1.2% within 18 months.
Assistant Store Manager
Alonti Catering
06.2014 - 06.2017
- Coordinated daily delivery schedules to ensure meals were delivered on time.
- Prepared prep sheets and addressed any 911's or product shortages.
- Responsible for training all new staff at multiple locations.
- Performed all product ordering according to business fluctuations, while being mindful of food cost expectations.
Certified Swing Manager
McDonald's
08.2011 - 06.2014
- Assisted in the design and start up of a new restaurant, including hiring and training new staff.
- Conducted hourly food safety checks to regulate quality, cleanliness and service standards being produced by staff.
- Coordinated production start-ups and changeovers with a focus on reducing waste, but still having product always available.
- Assigned work stations and determined break schedules to maximize profitability.
Education
Business Management
University of Phoenix
Tempe, AZ05-2028
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ05-2028
Skills
- Advertising and marketing
- Branding
- Sales
- Time management
- Team building
- Multi-unit operation management
- Employee scheduling
- Budgeting and cost control strategies
- Training and coaching
- P&L management
- Operations Start-up
- Recipes and menu planning
Timeline
General Manager
Bread Zeppelin Salads Elevated
09.2022 - Current
General Manager Training Leader
Potbelly Sandwich Works
10.2019 - 09.2022
General Manager
Newk's Eatery
04.2017 - 09.2019
Assistant Store Manager
Alonti Catering
06.2014 - 06.2017
Certified Swing Manager
McDonald's
08.2011 - 06.2014
Business Management
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix