Adrian D Glinton
Restaurant Manager
Houston,Texas
Summary
Well-trained Assistant Restaurant Manager promoting 10 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Cyclone Anaya's Restaurant
Houston Texas 811 Town And Country
01.2023 - 03.2024
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Open and Closing manager.Opening shift started with group huddles,uniform and bank float inspection.Update's on menu and promotions for the week/day. Table set ups and restaurant and table inspection.
- OpenTable and host update and inspection
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
- Table touched in dinning room and overall restaurant and bar.
Lead Steward
Marriott Marquis Hotel
Houston, TX Walker Street
12.2017 - 12.2022
- Instituted an ongoing training program that emphasized proper handling techniques for fragile dinnerware items such as glassware or fine china.
- Conducted routine inventory checks, maintaining adequate supplies of cleaning materials and equipment.
- Led daily pre-shift meetings to discuss goals, address concerns, and motivate team members towards excellence in their roles.
- Spearheaded initiatives to maintain the highest level of cleanliness and sanitation in all areas, including back-of-house operations.
- Managed timely setup and breakdown of events, ensuring seamless transitions between functions.
- Ensured cleanliness and sanitation in all workspaces, upholding high standards for food safety and hygiene.
- Trained and mentored new staff members, fostering a positive work environment and promoting professional growth.
- Open and Closed Production Banquet Kitchens and floors for events
- Contributed to top-notch banquet services by overseeing table sets ups according to event specifications.
- Coordinated with event managers on logistics, guaranteeing smooth service during large-scale events.
Shift Supervisor
Kentucky Fried Chicken
Houston Texas Memorial Drive
01.2016 - 11.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations. Bank Deposit Drop offs
- Responded to and resolved customer questions and concerns.
- Worked at every station when very busy and short staffed.
- Complete section of CHAMPS alert,prepare shift planner.Monitered hold time tags for hot/cold wells
- Update RGM at end of each shift
Lead Server
Texas Land And Cattle
Houston Texas 1 10 And Dairy Ashford
01.2014 - 12.2014
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
Education
High School Diploma -
Government High Senior School
Nassau,Bahamas06.1989
High School Diploma -
H.O.Nash Junior High School
Nassau,Bahamas06.1986
High School Diploma -
St. Francis Joseph Primary School
Nassau,Bahamas06.1983
Skills
- Shift Management
- Employee Scheduling
- Food Safety Compliance
- Staff Training and Development
- Opening and closing procedures
- Restaurant Operations
- Customer Assistance
- POS system knowledge
- Scheduling and labor control
- Performance Evaluations
- Food and beverage knowledge
- Interpersonal and written communication
- Menu Planning
- Team Leadership
- Money Handling
- Inventory Management
- Recruitment and hiring
- Safe Food Handling
- Front of House Management
- Employee Performance Evaluations
Affiliations
- The Order of Eastern Star Lodge
- Red Cross Association
Certification
- Certified Restaurant Manager, Learn2Serve Texas Food ANSI accredited Manager -Certification Program 12/29/2022-2026
- Texas Alcoholic Beverage Commission Seller Training Certification 12/28/2024
- Learn2Serve Food Handler Training Course ANSI accredited Program 2022 / 2024
- Mixology Certus
- Notary Public Commission
- Notary Agent 2024/2028
Timeline
Assistant Restaurant Manager
Cyclone Anaya's Restaurant
01.2023 - 03.2024
Lead Steward
Marriott Marquis Hotel
12.2017 - 12.2022
Shift Supervisor
Kentucky Fried Chicken
01.2016 - 11.2016
Lead Server
Texas Land And Cattle
01.2014 - 12.2014
High School Diploma -
Government High Senior School
High School Diploma -
H.O.Nash Junior High School
High School Diploma -
St. Francis Joseph Primary School