ADRIANE COLES
Tampa,FL
Summary
Dynamic sales professional with a strong focus on integrity and flexibility. Excels in fast-paced environments, maintaining composure and delivering outstanding service. Committed to enhancing brand reputation through positive customer interactions.
Overview
24
24
years of professional experience
Work History
Licensed Massage Therapist
1099 Independent Contractor
Tampa, FL
07.2002 - Current
- Administers Myofascial Release (MFR): Utilizes manual therapy techniques to release restrictions in the fascia, reducing pain and improving flexibility and mobility
- Performs Neuromuscular Massage Therapy (NMT): Assesses and treats clients experiencing chronic pain, muscle spasms, or neuromuscular imbalances using advanced techniques aimed at restoring muscle function, alleviating pain, and improving posture.
- Provides Buccal Massage: Offer specialized intra-oral massage to relieve facial tension, improve jaw mobility, and reduce TMJ (temporomandibular joint) dysfunction, with a focus on delivering therapeutic benefits for both cosmetic and muscular issues
- Conducts thorough initial assessments to identify pain points, tension areas, and musculoskeletal imbalances, and adjust techniques accordingly
- Collaborated with clients to create customized therapy plans tailored to individual needs and goals
- Coordinated with other healthcare professionals, such as physical therapists or chiropractors, to enhance client treatment plans.
- Client Education: Educates clients on self-care techniques, post-treatment stretching, and ergonomics to complement and prolong the benefits of their therapy
- Builds long-term therapeutic relationships through trust, consistency, and emotional awareness
Insurance Broker and Field Underwriter
Family First Life
Tampa, FL
12.2020 - 07.2024
- Analyzed client risk profiles and recommended appropriate policy coverage
- Communicated complex insurance information clearly and professionally
- Interpreted policy language, exclusions, and endorsements for clients
- Advised clients on mortgage protection life insurance, final expense insurance, and retirement planning using universal life policies and fixed index annuities
- Built long-term relationships with clients, enhancing customer loyalty and retention
- Managed multiple client accounts while meeting deadlines and performance metrics
- Streamlined claims review process, guiding clients through submissions and required documentation
Medicare Insurance Agent
Total Insurance Brokers
Tampa, FL
08.2016 - 11.2020
- Analyzed client risk profiles to recommend tailored policy coverage that aligns with individual health needs
- Advised clients on maximizing benefits to reduce out-of-pocket expenses related to Medicare coverage
- Conducted detailed needs assessments to identify suitable plan options based on medical history, provider preferences, and budget considerations
- Educated clients on Medicare Parts A, B, C (Medicare Advantage), and D prescription drug coverage and supplement plans
- Ensured compliance with CMS (Centers for Medicare & Medicaid Services) regulations and state insurance guidelines
- Explained complex policy language, benefits, limitations, and exclusions in clear, understandable terms
- Interpreted and explained information such as eligibility requirements, application details, payment methods, and applicants' legal rights
- Managed renewal periods (AEP/OEP) while meeting production and retention goals
- Provided policy interpretation and coverage analysis
Claims Assistant
ESIS Managed Claims Services (Temp Assignment)
Tampa, FL
09.2013 - 07.2014
- Compiled investigative materials, organized evidence, and prepared claim summaries to aid adjusters in evaluations
- Assisted adjusters in evaluating liability and damages by compiling evidence, statements, and supporting documentation
- Improved customer satisfaction by providing timely updates and clear communication throughout the claims process
- Initiated and set up new claims by verifying policy coverage, confirming loss details, and accurately entering data into claims management systems
- Supported high-volume caseload management with a focus on accuracy and attention to detail
- Reduced claim cycle time by maintaining organized files and consistent follow-up procedures
- Served as primary point of contact for policyholders and claimants, providing updates, explaining procedures, and addressing questions with professionalism and empathy
Department of Defense Contractor, Military Personnel Office
MacDill Air Force Base
Tampa, FL
04.2005 - 04.2006
- Developed and implemented automated systems for managing complex data sets and ensuring compliance with DoD standards
- Conducted audits of personnel files to identify discrepancies and ensure data integrity within personnel systems
- Coordinated with internal departments and external agencies to resolve record discrepancies, ensuring accurate processing of documentation
- Supported service members with benefits inquiries and administrative claims-related paperwork, enhancing understanding of entitlements
- Processed and maintained sensitive military personnel records, ensuring accuracy, completeness, and strict confidentiality
- Reviewed, verified, and updated service member documentation including promotions, separations, transfers, awards, and benefits eligibility
- Managed high-volume administrative workload while adhering to strict deadlines and regulatory timelines
Education
Licensed Aesthetician Program - Facials specialty
Sunstate Academy
Clearwater, FLMassage Therapy - 10-month accelerated track program
EduTech Centers School of Massage
Clearwater, FLClinical Medical Assisting Program -
Ultrasound Diagnostic School
Tampa, FLSkills
- Customer service
- Customer Satisfaction
- Relationship building
- Sales
- Quota achievement
- CRM tracking
- Tech savvy
- Problem-solving
- Organizational skills
- Time management
- Reliability
- Teamwork
- Effective communication
- Compliance understanding
License And Certification
- Florida 2-15 Life, Health and Variable Annuity License, W209902, Florida Department of Financial Services, 08/19
- Massage Therapist License, MA 83446, State of Florida Department of Health Division of Medical Quality Assurance, 07/28
- Certificate of Achievement Medical Assisting, Ultrasound Diagnostic School, 05/03
Timeline
Insurance Broker and Field Underwriter
Family First Life
12.2020 - 07.2024
Medicare Insurance Agent
Total Insurance Brokers
08.2016 - 11.2020
Claims Assistant
ESIS Managed Claims Services (Temp Assignment)
09.2013 - 07.2014
Department of Defense Contractor, Military Personnel Office
MacDill Air Force Base
04.2005 - 04.2006
Licensed Massage Therapist
1099 Independent Contractor
07.2002 - Current
Licensed Aesthetician Program - Facials specialty
Sunstate Academy
Massage Therapy - 10-month accelerated track program
EduTech Centers School of Massage
Clinical Medical Assisting Program -
Ultrasound Diagnostic School