Adriane Popkins
Covina,CA
Summary
Dynamic Dental Insurance Coordinator with a proven track record at Foothill Center for Dental Implants & Oral Surgery. Expert in insurance claims processing and customer service, enhancing office efficiency and accuracy. Recognized for strategic problem-solving and meticulous attention to detail, ensuring seamless patient experiences and optimized billing processes.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Dental Insurance Coordinator
Foothill Center for Dental Implants & Oral Surgery
05.2021 - Current
- Managed patient insurance verification processes to ensure timely approvals.
- Partnered with dental providers and insurers to resolve claims discrepancies.
- Optimized patient billing processes enhancing overall efficiency and accuracy.
- Engaged with customers to address and resolve disputes.
- Audited and corrected billing and posting documents for accuracy.
- Processed insurance claims for submission to clearinghouses or insurers.
- Enhanced office productivity by strategically organizing appointments according to provider availability and patient requirements.
- Maintained precise records of patient treatment billing information and insurance details to ensure seamless communication among patients, providers, and insurers.
- Guided patients during treatment process by addressing inquiries regarding financial responsibilities related to deductibles, copayments, or coinsurance amounts.
- Streamlined planning, scheduling, and coordination of outpatient procedures.
- Handled high volume of incoming calls and inquiries regarding surgery scheduling with professionalism and meticulous attention to detail.
- Enhanced accuracy in surgery scheduling by ensuring comprehensive pre-operative preparations completion.
Manager
Platinum Lashes
06.2015 - 02.2019
- Managed daily operations to ensure high service standards and customer satisfaction.
- Executed performance evaluations to deliver constructive feedback that fosters employee development.
- Upheld clean, safe, and welcoming environment for clients and employees alike.
- Enhanced business efficiency by executing thorough and precise daily management tasks including overseeing registers, organizing inventory, and delegating responsibilities.
- Oversaw cash flow for business transactions within banking and accounting processes.
- Cultivated business through dedication to exceptional customer service, fostering customer loyalty and retention.
- Guided and developed staff, promoting professional growth and elevating team performance.
Receptionist/Oral Surgery Assistant
Dr. Michael L. Rowe D.D.S.
02.1993 - 04.2015
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Handled phone inquiries and coordinated communication between patients and dental staff.
- Maintained patient records with accuracy, safeguarding sensitive information in compliance with regulations.
- Streamlined office processes, improving workflow efficiency and reducing appointment wait times.
- Supervised daily workflows of oral surgery procedures, ensuring adherence to safety protocols and clinical standards.
- Trained and mentored junior staff on best practices in patient care and surgical assistance techniques.
- Collaborated with surgeons to optimize instrument readiness and surgical setup for efficient operations.
- Conducted patient intake assessments, gathering medical histories to support effective treatment planning.
- Provided compassionate care to patients during sedation, monitoring vital signs and administering necessary medications as directed by the surgeon.
- Assisted oral surgeons in complex procedures, ensuring a smooth surgical process for patients.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Education
RDA -
Citrus College
Glendora, CAHigh School Diploma -
Glendora High School
Glendora, CA06-1989
Skills
- Customer service and assistance
- Insurance claims processing
- Insurance verification
- Strategic thinking skills
- Account management
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Self motivation
- Computer literacy
- Scheduling
- Call management
- Administrative support
Certification
BLS
Timeline
Dental Insurance Coordinator
Foothill Center for Dental Implants & Oral Surgery
05.2021 - Current
Manager
Platinum Lashes
06.2015 - 02.2019
Receptionist/Oral Surgery Assistant
Dr. Michael L. Rowe D.D.S.
02.1993 - 04.2015
RDA -
Citrus College
High School Diploma -
Glendora High School