Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adriane Ray

Las Vegas,NV

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate, ready to help team achieve company goals.

Overview

14
14
years of professional experience

Work History

Government Services Direct Sales Representative

GovPlanet
03.2019 - Current
  • Enhanced customer satisfaction by providing customized product offerings and building rapport through exceptional communication.
  • Collaborated with team members to exceed sales targets.
  • Strengthened brand presence by participating in promotional events, and trade shows.
  • Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
  • Established trust with clients through transparent negotiations, ethical practices, and excellent service delivery standards.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Increased GTV and revenue achievement year over year.

Inside Energy Advisor

Tesla Automotive
06.2017 - 08.2018
  • Achieved monthly sales goals regularly
  • Exceeded project pull through rate to installation
  • Exceeded call conversion expectations
  • Developed customized energy plans to maximize savings for residential and commercial customers.
  • Increased customer satisfaction with personalized consultations addressing specific energy needs.
  • Conducted in-depth analyses of utility bills, identifying trends and opportunities for cost reduction.
  • Enhanced client understanding of their energy usage patterns by providing clear explanations and visualizations of data.

Call Transfer Team Lead

Hilton Grand Vacations
01.2016 - 05.2017
  • Achieved monthly team sales goals.
  • Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Developed and updated phone scripts.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Coached team members in techniques necessary to complete job tasks.
  • Received awards for Top Team and Top Team Leader.

Call Transfer Vacation Advisor

Hilton Grand Vacations
08.2015 - 01.2016
  • Achieved and exceed monthly personal sales goals.
  • Enhanced customer satisfaction by providing personalized vacation recommendations and booking services.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.

Supervisor

Hilton Grand Vacations
04.2013 - 08.2015
  • Increased team productivity by setting clear expectations for staff members.
  • Reduced employee turnover by fostering positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved and exceeded team sales goals.
  • Creation of talking points for new team members.

Team Lead

Hilton Grand Vacations
03.2011 - 04.2013
  • Achieved monthly team sales goals.
  • Promoted positive work environment by fostering teamwork, open communication, and employee recognition.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Coached team members in techniques necessary to complete job tasks.
  • Received awards for Top Team and Top Team Leader.

Vacation Advisor

Hilton Grand Vacations
12.2009 - 03.2011
  • Achieved and exceed monthly personal sales goals.
  • Enhanced customer satisfaction by providing personalized vacation recommendations and booking services.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.

Education

Associate Degree -

Diablo Valley College
Pleasant Hill, CA

Skills

  • Sales Development
  • Revenue Generation
  • Relationship Building
  • Management
  • Customer Service
  • Project Management
  • Coaching/Training
  • Problem Solving
  • Salesforce
  • Proficient in Microsoft Office Suite

Timeline

Government Services Direct Sales Representative

GovPlanet
03.2019 - Current

Inside Energy Advisor

Tesla Automotive
06.2017 - 08.2018

Call Transfer Team Lead

Hilton Grand Vacations
01.2016 - 05.2017

Call Transfer Vacation Advisor

Hilton Grand Vacations
08.2015 - 01.2016

Supervisor

Hilton Grand Vacations
04.2013 - 08.2015

Team Lead

Hilton Grand Vacations
03.2011 - 04.2013

Vacation Advisor

Hilton Grand Vacations
12.2009 - 03.2011

Associate Degree -

Diablo Valley College

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Adriane Ray