Adrian Michael Alonzo

Work History

DHA J6 Enterprise Financial Manager

DAWSON

08.2022 - Current

Provide analysis in the development and maintenance of a large DoD program, in all areas of resource management consulting to include, but not limited to budget/spend plan development and analysis; resources requirements analysis (forces, personnel, and funding); business process improvement; and risk analysis
Works with leadership at DHA to consult with Chief Information Officers (CIO) at MTFs and OLBs on budget and resource analysis and execution
Assist clients with identifying and analyzing associated risks with funding (over/under) in IT programs
Develop business cases, based on available data, to convey current state of MTF/OLB IT programs and provide recommendations for future state
Works with customers in response to data calls for reports and analytics, ensuring data requirements align with strategic/business needs
Analyze and verify resource management data (financial and manpower) from multiple sources
Work with MTFs/OLBs to validate program requirements and identify resource management gaps, elevating appropriate issues to the customer for adjudication
Provide expertise in resource management (financial and manpower data) oversight of the program in planning, tracking, analysis, and reporting
Support resource management lead in developing consulting strategies for client, ensuring scalable success in sustainable processes and services
Prepare and deliver Executive level briefings, as needed
Client Engagement: Provides guidance to project managers and program managers on management consulting best practices, opportunity identification and business development opportunities; Identifies the future needs of the client
Aggregate, analyze, and report on monthly and quarterly summary reports
Analyze reports to identify, resolve, and communicate issues with managers
Engage in cross-team collaboration, as needed
Performs other related duties as assigned by management.

Chief, Network Operations

USAF

05.2020 - 07.2022

Develops goals and objectives that integrate organization and Medical Information Services Flight objectives
Establishes, revises, or reviews policies, procedures, mission objectives, and organization design for the staff, as necessary to eliminate work problems or barriers to mission accomplishment, promote team building, implement quality improvements, or in response to concerns with regulatory compliance and/or customer requirements
Plans work for accomplishment by subordinate units, sets and adjusts short-term priorities, and prepares schedules based on consideration of difficulty of requirements and assignments such that the experience, training, and abilities of the staff are effectively utilized to meet organization and customer needs
Provides subordinate supervisors and staff with direction and advice regarding policies, procedures, and guidelines
Reviews and structures organization to optimize use of resources and maximize efficiency and effectiveness of the organization
Balances workload and provides overall direction and vision to the subordinate unit chiefs on a wide range of healthcare communications, computer systems, and administrative issues
Directs, coordinates, and oversees work through subordinate supervisors
Advises staff regarding policies, procedures, and directives of higher-level management or headquarters
Selects candidates for subordinate non-supervisory positions and recommends selections for subordinate supervisory positions taking into consideration skills and qualifications, mission requirements, and EEO and diversity objectives
Ensures reasonable equity among units of performance standards developed, modified, and/or interpreted and rating techniques developed by subordinate supervisors
Explains performance expectations to subordinate supervisors and employees directly supervised and provides regular feedback on strengths and weaknesses
Appraises performance of subordinate supervisors and other employees directly supervised and serves as reviewing official on evaluation of non-supervisory employees rated by subordinate supervisors
Installs, configures, and troubleshoots complex network and healthcare unique application server hardware, operating system software, and peripheral network equipment such as routers, bridges, cabling system, network interface cards, modems, multiplexers, and concentrators
Develops and implements configuration management plans which ensure optimization of connectivity between remote sites throughout the installation
Develops and maintains local procedures for networks, system operations, and product assembly and installation
Implements the network operating systems and/or network application software
Conducts testing of network to ensure that current release of software products are in use and to ensure operability, efficiency, and compliance with existing standards
Monitors the operation of networks and ensures that hardware and network operating software are functioning properly and that operation standards are met
Function tests the hardware and network operating software to resolve technical problems and makes the appropriate on-site repairs
Effectively exercises supervisory personnel mgmt responsibilities: complies with applicable Federal Regs, Occupational Health/Safety rules/practices; security rqmts; resource constraints; change mgmt principles; DAF recruitment/hiring policies
Applies diversity, workplace inclusion, and EEO concepts to all personnel mgmt actions/decisions; ensures all personnel are treated in a manner free from harassment/discrimination/reprisal
Hears/resolves employee complaints or elevates IAW DAF policy
Identifies position rqmts, ensures recruitment is focused to attract/retain a high-caliber diverse workforce that reflects the nation; acts in a timely manner on all steps in recruitment/hiring process
Periodically reviews core personnel docs to ensure accuracy/effective utilization of personnel resources
A
Personnel mgmt actions are typically prompt/accurate/well considered in terms of mission, diversity/inclusion, EEO objectives, Merit Systems Principles, Prohibited Personnel Practices
B
Supports Whistleblower Protection Prgm by responding constructively to employees who make protected disclosures under 5 USC 2302(b)(8); takes responsible/appropriate actions to resolve any such disclosures; creates an environment in which employees feel comfortable making disclosures
C
Consistently observes/complies with health/safety/security directives
D
Takes appropriate/timely action to resolve/elevate complaints; provides a diverse workplace free from coercion/discrimination/reprisal
Efficiently administers performance mgmt program responsibilities, ensuring employee performance plans, progress reviews, and appraisals are accomplished in compliance with DAF guidance and timeframes
Clearly communicates performance expectations throughout rating cycle, ensures employees are held accountable.

Information Systems Security Manager

USAF

12.2018 - 05.2020

Maintains, monitors and performance tunes the database
Analyzes, designs, and maintains database structure and develops conventional to moderately complex database applications to effectively manage organizational data assets and ensure that the database collects, stores, and processes data that supports current and future organizational business needs
Tunes database operations to ensure optimization of applications
Implements conversion of existing databases to meet new release requirements and enhance database management practices
Evaluates the effectiveness of database management technology and investigates/analyzes problems and inefficiencies
Implements new database structures and formats and converts legacy systems to new formats
Investigates factors such as amount of storage space consumed, access times, frequencies of reads and writes, and problems encountered by other application and systems programmers using the database management software
Performs studies that evaluate database performance, define problems and provide corrections
Defines problems in database design and determines alternatives and initiates corrective action to recover/restore data and return system back to normal operations
Conducts performance-tuning activities designed to optimize data management processes
Installs off-the-shelf products designed to enhance database administration functionality
Evaluates effectiveness, analyzes, designs and develops changes or modifications to the database
Ensures changes do not have a negative effect on other areas of the database
Designs and modifies the storage structure and relationships within databases for conventional to moderately complex applications
Properly integrates file and record design
Determines data elements and codes to be used
Develops procedures and recommends methods to ensure rapid access to all data
Analyzes use of archived data and develops ways to ensure optimum use of existing systems
Develops recommendations for projects and studies to improve various standard databases and software
Reviews proposals for change which consist of objectives, scope, and user expectations
Using customer input, gathers facts about the nature of the work involved in the user application areas, the workflow, the processing actions, and the work products
Analyzes data and prepares a project synopsis which compares alternatives in terms of cost, time, necessary equipment, and staff
Recommends a course of action
Designs the physical structure of required databases considering such factors as access methods, frequency of access, storage media, data volatility, and search strategies to be employed
Documents standard data elements
Determines physical storage requirements based on the volume of data, data relationships, size of records, anticipated growth, access methods, and data comparison techniques
Establishes and maintains computer and data security
Protects and maintains the availability, integrity, confidentiality, and accountability of patient medical information resources (databases) and information processed throughout the 316th MDG
Ensures 316 MDG compliance with patient privacy provisions of the Health Information Portability and Accountability Act (HIPAA) and other applicable regulations
Provides customer assistance and/or training for assigned database systems
Works to achieve and support quality improvement in all products and services and takes a proactive approach in providing customer assistance
Provides consultation and instruction to functional area users on database and file accessing techniques, search strategies, processing and file assessing techniques, processing and space utilization efficiencies, database security procedures, backup and program recovery techniques, and testing techniques
Provides formal or informal training for subject-matter specialists and support personnel
Resolves questions concerning telecommunications protocols, modems, front-end processor/controller, and other interface questions
Resolves equipment and software compatibility questions
Keeps abreast of emerging technologies to predict future database system needs and advises customers on new database features.

Chief Information Officer

USAF

06.2016 - 11.2018

Identifies and documents network requirements for specific needs of customers
Conducts in-depth analyses of network usage, user complaints, traffic interruptions, hardware and software capabilities, and other relevant factors
Recommends methods and procedures and coordinates corrective action to optimize utilization of present equipment
Ensures upgrades to Medical Information Technology (IT) infrastructure are identified and assists customers in developing and submitting recommendations for additional equipment and funds
Cooperates and works with base communication agencies in planning and developing new or additional network infrastructure capabilities
Identifies potential performance or capacity problems
Works with technical support personnel in resolving complex problems
Manages user network accounts, resets network system passwords, and resolves firewall issues
Responds to trouble reports by analyzing problems, providing solutions, and recommending actions necessary to avoid future difficulties such as enhancing, replacing, or modifying existing programs or applications
Maintains records of analysis, tests, and the techniques and procedures applied in routine and complex problem resolution to establish a record of activities for future use
Establishes and maintains an ongoing problem resolution database to facilitate future problem resolution
Coordinates efforts between network customers, system support personnel, and commercial vendors to identify and resolve network, software, and other system anomalies
Records problem reports as they occur and analyzes data to determine trends in use or performance that could lead to future problems
Provides orientation in the use of new or changed technology
Provides formal or informal training to ensure users understand the interrelationships of the system and are able to operate the system without undue difficulty
Prepares user manual or instructions for assigned applications
Prepare solicitation packages to include Statement of Work/Performance Work Statements (SOWs/PWS) for contracts and serves as a Contracting Officer's Representative (COR) for contractors working in Information Services
Provides technical assistance, systems advisory services, and training
Provides on-going technical advice and guidance to customers in the operation and maintenance of systems hardware and software and a variety of other routine and complex IT issues
Provides assistance and support, which will either resolve problems or provide understanding of available tools with which the customer can accomplish problem resolution
Responds to user problems by analyzing and resolving malfunctions, adjusting equipment configurations, and recommending appropriate acquisitions, which will optimize program advantages
Develops and presents formal and informal training sessions on newly installed equipment and applications software for functional system administrators, so they are able to understand the relationships of the system and operate within the environment without undue interruptions
Tailors training to match functional area assignments and individual needs
Develops user manuals or instructions for recurring training
Works with contractors, civilians, and military IT specialists/assistants to develop and apply customer service enhancements
Interacts with the Enterprise Service Desk (ESD), Integrated Network Operations and Security Center (1-NOSC), 26 Network Operations Squadron (NOS), Air Force Medical Services (AFMS), Military Health System (MHS), or vendor in troubleshooting problems unable to be resolved locally
Health Information Systems Security Officer and Information Assurance Officer (IAO) for the Medical Group
Serves as a member of the Executive Oversight Committee and directs the Medical Information Security Readiness Team (MISRT) on computer systems, network issues, and electronic transactions
Performs program and system test plans devised to test for illegal input and unauthorized access
Develops contingency plans designed for computer security emergency response, backup, and recovery operations
Ensure coordination of training all facets of the organizational security policy and HIPAA compliance
Represents the Information Systems Flight with a variety of installation and functional area organizations
Establishes, develops, and maintains effective working relationships with internal customers and external organizations
Administers the Medical Group's Computer Security (COMPUSEC) Program and protects IT assets against unauthorized, accidental, or deliberate modification, disclosure, and destruction of data
Conducts risk assessments to identify possible security violations by analyzing computer assets
Establishes security requirements based on possible countermeasures to achieve an optimum level of security.

Medical Systems Administrator

USAF

10.2015 - 06.2016

Administered Medical Group information systems to ensure proper operation of equipment, analyze and resolve system problems, and evaluate system requirements
Establishes and manages user accounts and determines and maintains user privilege levels
Monitors ongoing operation of network systems to ensure hardware and software are functioning properly and that operational standards are met
Performs daily system back-ups and upgrading of hardware and software as directed
Uses established computer techniques to identify and promptly resolve network related problems within the organization
Troubleshoots hardware, software, Wide Area Network (WAN), and Local Area Network (LAN) problems where applicable, and coordinates with the Base Communications Squadron to ensure timely resolution
Coordinates with the Base Communication Squadron for the establishment and implementation of LAN policies, procedures, and standards
Identifies and determines corrective action to be taken in case of individual job failures not covered by standard procedures
Resolves partial system failures (software or hardware-related) by providing for revised applications of system operating capabilities, which involves working through or around problems with reduced capacity, and readjusting the system when full operating configuration is resolved
Participates with applications programmers and operations personnel to identify problems with applications, operating systems, or hardware that are difficult to pinpoint
Suggests methods for sequencing and software/hardware operating configuration to accept new requirements and resolve processing malfunctions
Serves as project officer for the life cycle management of computer systems and software in the Medical Group
Administers the process to consider user requests for additional computer hardware and software
Analyzes processes and/or problems relative to the design and selection of automated systems
Conducts evaluation and analysis of all computer equipment and systems to determine if the facility environment can provide for system requirements, and infrastructure is in place to support the system
Coordinates with other base agencies and contractors to ensure compliance standards are met
Maintains an extensive organizational inventory of computer hardware and software
Assists in the installation and testing of system releases and computer upgrades
Makes recommendations for system improvements
Establishes a Service Level Agreement with the Base Communications Squadron and other service providers
Ensures that service agreements meet the needs of the MTF and that services are provided within established guidelines
Provides training and assistance and ensures information security and accountability for Medical Group computer equipment
Maintains established applications programs, and modifies program contents to provide for new data and output when such changes do not modify the original programming logic and techniques
Provides technical assistance to current and potential users of systems to minimize computer disruptions
Monitors help desk trouble tickets, coordinating with and providing troubleshooting assistance
Works closely with the base communications squadron help desk to resolve problems
Establishes workload priorities based on customer requests
Performs system diagnostics, troubleshooting procedures, and identifies and resolves software/hardware problems
Takes preventive actions to preclude recurring problems or system inefficiencies
Notifies users of delays or stoppage affecting timely work production and estimated time of completion
Explains system capabilities, limitations, and job completion requirements to users
Develops and conducts training for users of assigned systems
Provides initial customer training and assistance for new computer systems
Conducts Computer System Security Officer (CSSO) training for functional area CSSOs
Plans and implements security plans, procedures, and training to comply with Wing, Air Force, and Department of Defense standards
Develops and implements disaster plans and contingency operations plans, and exercises them on a regular basis
Accomplishes risk analyses, accreditation, and certification packages
Performs automated systems/material acquisition to request and obtain appropriate hardware, software, and supplies based on user requests, system expansion, or changes
Investigates damaged and missing equipment and conducts inventories of ADPE equipment
Verifies that all equipment attachments and powered support items are approved and in compliance with existing regulations, directives, and vendor specifications
Researches current industry literature to identify/recommend equipment for upgrade and replacement purposes.

Windows Desktop System Administrator

TEKSystems

01.2015 - 06.2015

Support US Strategic Command personnel with timely and efficient desktop service
Provide level two and three problem resolution for desktop related software, hardware, and network components
Coordinate repair times with customers
Identify trends in Windows pc baseline
Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printers, servers, and applications to meet business needs
Creates and maintains user/group accounts, modifies users, group, printer, and file rights
Build and assign users to print queues, and troubleshooting printing issues, maintains user profiles, concurrent logins, home directory space, and file system permissions
Mentor and train level I and II Desktop Administrators
Manage customer requests to facilitate timely an efficient desktop service
Document all work in the Remedy system
Required to install, maintain, and upgrade OSs and applications for the Microsoft Advanced server environment
Monitor Windows servers within the domain and escalate to appropriate personnel
Distribute software to remote PCs utilizing SCCM, or by desktop visit to hand load
Create and/or update office work instructions
Performs server support functions, such as level 1 and 2 problem resolution, modifies rights assignment, modify user, group, printer, and file rights that fail audits, access permissions, hardware, and software installation, configuration, and maintenance, troubleshoot internet connectivity, and e-mail services
Support 24x7 environment for surge or exercise support
Implement overall security and configuration policies
Provide after-hours server monitoring and escalate issues to appropriate personnel
Coordinates hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy
Recommends resolution to complex matters of significance and coordinates in the implementation of the approved course of action.

NCOIC, Network Infrastructure

United States Air Force

01.2011 - 01.2015

Senior Network manager responsible for 23 Comm closets with 78 Cisco switches
Manage 15 physical servers along with 7 virtual servers
Managed Medical Group hardware security initiative by encrypting all laptops and removable hard drives issued to clinical personnel safeguarding 44k patients data
Served as Senior Help Desk Technician, supervised and trained 8 help desk technicians ensuring technicians were able to complete daily tasks assigned to them and continued to evolve as technicians
Worked with multiple agencies outside the Medical Group to coordinate new equipment, network security, new projects, security tasking', transition to Air Force network, and Inspections
Configured 8 new comm closets for multi million dollar Medical Group renovation
Served as liaison to Comm squadron for all Medical Group equipment on Secret network
Performs data backups and manages task tracking system
Train new Med Group personnel on security concepts for the Air Force and network security
Troubleshoot and maintain $2.2 million worth of information technology assets supporting 750 Med group users
Maintains protective security status on 1100 LAN PCs
Managed on-call roster to ensure 24x7 coverage
Installed and maintained 8 Smart Boards for Med Group
Troubleshoot and maintain Video Teleconference equipment
Provide immediate response for Executive team members
Managed Blackberry phone transition for Executive staff members to new iPhones
Implemented Zipit pagers for medical on-call team members, enhancing capabilities to treat patients by providing secure messaging of patient data
Monitored and inspected Med group offices for any Security violations
Led Command Cyber Readiness inspection preparation and worked with Base Comm and INOSC personnel to ensure compliance
Stood up 4 offsite servers to implement warm site for data recovery
Install and update Dragon Speak software for Med group personnel
Ensured new Radiology equipment was STIG compliant prior to being place on Air Force network
Installed/configured ITN for new equipment installed in MDG
Led upgrade of entire Med group Network infrastructure, installed and configured 75 new Cisco switches
Configured Med group environment for implementation of VoIP
Installed, configured, and managed Lexmark multi-fuction printers
Build images for new computers, laptops, and tablets sent to Med group from AFMOA
Assist AHLTA/CHCS personnel with server maintenance and network connectivity
Team lead on team that was named the 2012 ACC Medical Information Systems Team of the Year.

Medical Information Systems Technician

United States Air Force

01.2008 - 01.2011

Collaborated with 5 member technical team to resolve 1000 computer trouble tickets for 190 clinic staff annually
Maintained Citrix virtual server for 10 exam rooms and 30 desktop's
Assisted in $300K LAN upgrade with 24 hour support for Medical Health Services team and zero downtime for Medical Group personnel
Security manager for 190 clinic personnel ensuring the Medical Group personnel maintained security clearances and no classified information mishaps
Equipment custodian for Medical Group information technology equipment valued at $1.2M
Exceptional customer service, assisted 900 walk in customers with 100% satisfaction
Maintained Network Security by completing 471 manual updates on 140 computers when automatic updates failed
Managed new Women's health clinic opening by identifying IT/phone needs for clinic operations and zero delays in opening
Assisted in move to a centralized Air Force Help Desk
Upgraded over 300 Med Group computers from Microsoft Windows Vista to Microsoft Windows 7
Set-up audio and visual equipment for retirement ceremonies, Commanders Calls, and Executive staff meetings
Stood up remote office with 7 computers and 3 printers for inspection team
Named 2009 PACAF Surgeon General Medical Information Systems Airmen of the year, Medical Information Systems Team of the Year, and Small Clinic of the Year
Named Outstanding Performer during Health Services Inspection.

Summary

Overview

Work History

DHA J6 Enterprise Financial Manager

Chief, Network Operations

Information Systems Security Manager

Chief Information Officer

Medical Systems Administrator

Windows Desktop System Administrator

NCOIC, Network Infrastructure

Medical Information Systems Technician

Education

Associate's degree - Health Care Management

Associate's degree - General Studies

Skills

Timeline

Job Related Training

References

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