AdrianMiguel Urbina
Tucson,AZ
Summary
Dedicated and dependable professional with a proven track record in retail sales and customer service. Exceptional problem-solving abilities, strong organizational skills, and effective communication contribute to team success and foster positive customer relationships. Committed to delivering outstanding service and driving team growth through a collaborative approach.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Manager
Toy Temple LLC
10.2023 - 12.2025
- Directed daily store operations, maintaining organized sales floor and consistent customer service standards.
- Supervised staff schedules, assigned priorities, and supported performance through clear coaching and feedback.
- Monitored inventory levels, coordinated restocks, and reduced stockouts through accurate order management.
- Resolved customer concerns promptly, protecting satisfaction and supporting repeat business.
- Trained associates on point-of-sale procedures, product knowledge, and store policies.
- Coordinated opening and closing procedures, ensuring cash handling, security, and readiness standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Sales Asscociate
Toy Temple LLC
06.2021 - 10.2023
- Advised customers on age-appropriate toys, games, and collectibles using strong product knowledge.
- Processed sales transactions accurately through POS while handling cash, returns, and exchanges.
- Maintained appealing displays and organized merchandise to support seasonal promotions and browsing.
- Trained new associates on service standards, register procedures, and store policies.
- Resolved customer concerns promptly, preserving positive shopping experiences and repeat business.
- Monitored inventory levels, restocked shelves, and supported merchandising changes for new arrivals.
Customer Service Representative
Circle K Convenience Store
12.2020 - 11.2021
- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, ensuring swift resolution to enhance customer satisfaction.
- Delivered service and support to each customer, paving way for future business opportunities.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Trained new employees on procedures and policies, fostering a knowledgeable team environment.
- De-escalated customer concerns, maintaining calm demeanor to preserve positive customer relations.
- Organized and replenished merchandise on store shelves to ensure optimal product availability.
- Ensured cleanliness of store environment to create welcoming atmosphere for customers. by wiping down counters, cleaning the windows, emptying garbage bins, sweeping the parking lot, sweeping and/or mopping the sales floor, and organizing the merchandise (facing)
AP Host
Walmart
04.2020 - 09.2020
- Responded to detected theft attempts on the basis of age and behavior of suspected perpetrator
- Documented theft attempts and recovered merchandise, contributing to loss prevention efforts
- Responded to detected theft attempts on basis of age and behavior of suspected perpetrator
- Identified client needs and collaborated with supervisors to address situations effectively.
- Sanitized and organized shopping carts to ensure customer safety during health protocols, and directed guests through mandatory entry and exit points to ensure social distancing.
Bellman
Marriott Star Pass Resort
02.2019 - 04.2020
- Greeted visitors pleasantly upon arrival at hotel and offered immediate assistance.
- Explained operational hotel room features to guests, enhancing their comfort and satisfaction.
- Recognized by management for providing exceptional customer service.
- Transferred suitcases, bags and other items from vehicles and main lobby to and from guest rooms with bell cart
- Collaborated with front desk manager to resolve guest issues swiftly, ensuring positive experiences.
- Transferred suitcases, bags and other items from vehicles and main lobby to and from guest rooms with bell cart
- Maintained pristine lobby condition and promptly removed trash, contributing to a welcoming atmosphere.
- Discussed guest issues with front desk manager to devise speedy resolutions.
- Maintained pristine condition of lobby at all times and removed trash and discarded items immediately.
Overnight Stocker
Walmart
09.2018 - 01.2019
- Prepared products for sales floor by organizing pallets and restocking to ensure product availability.
- Unboxed products and arranged on shelves per merchandising guidelines to enhance product visibility.
- Reviewed master sheet and end cap placements to optimize product presentation and accessibility.
- Prepared products for sales floor by readying pallets or restocking.
Overnight Team Lead
Circle K
09.2017 - 05.2018
- Facilitated customer sign-ups for loyalty programs, enhancing customer engagement.
- Educated customers on product and service offerings.
- Informed customers about product and service offerings to assist in their purchasing decisions.
- Requested restocks on merchandise based on customer needs and desires.
- Stayed up to date on store promotions, payment policies and security practices.
- Unboxed new merchandise to ensure timely availability on sales floor.
- Coordinated merchandise restocks based on observed customer preferences to ensure availability.
- Observed customer behaviors to identify security threats/thefts and reported concerns to supervisors.
- Unboxed new merchandise
Security Officer
Blackstone Security Services Inc.
09.2016 - 08.2017
- Investigated alarms and disturbances to ensure safety, monitored security cameras and fire, building, and alarm systems for potential threats.
- Patrolled premises to prevent intrusion.
- Documented security-related situations and submitted detailed reports to Supervisor weekly, promptly communicated emergency situations to police and Supervisor to keep them informed.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored access to restricted areas to prevent unauthorized entry. to prevent unauthorized entry.
- Enforced security regulations and removed non-compliant individuals from premises to maintain a safe environment.
Education
High School Diploma -
Palo Verde High Magnet School
Tucson, AZ05-2015
Vocational Degree - Retail Sales
Fred G. Acosta Job Corps
Tucson, AZ05-2016
Skills
- Inventory management
- Team management
- Project planning
- Risk management
- Investigation
- Customer service
- Customer Engagement
- Organization
- Coordination
- Team Collaboration
- Communications
- Problem resolutions/Critical thinking
- Presentation Development
- Microsoft word
- Cashiering
- Change Management
- Active Listener
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Relationship building
Affiliations
- Student Body President: Ran student council meetings, acted as representative of the student body when meeting with school faculty, broke ties in voting, coming to conclusions that would benefit the student body, and participated heavily in student activities, coming early in the morning to staying late after school to finish plans for scheduled activities.
- Perfect attendance
- Volunteer
- After school clubs
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Manager
Toy Temple LLC
10.2023 - 12.2025
Sales Asscociate
Toy Temple LLC
06.2021 - 10.2023
Customer Service Representative
Circle K Convenience Store
12.2020 - 11.2021
AP Host
Walmart
04.2020 - 09.2020
Bellman
Marriott Star Pass Resort
02.2019 - 04.2020
Overnight Stocker
Walmart
09.2018 - 01.2019
Overnight Team Lead
Circle K
09.2017 - 05.2018
Security Officer
Blackstone Security Services Inc.
09.2016 - 08.2017
Vocational Degree - Retail Sales
Fred G. Acosta Job Corps
High School Diploma -
Palo Verde High Magnet School