Adrianna Carozza
South Park,PA
Summary
Proven track record in enhancing guest experiences and streamlining service operations at notable establishments like Texas Roadhouse. Expert in cash handling and exceptional customer service, achieving significant improvements in guest satisfaction. Demonstrates a strong work ethic and hospitality service expertise, prioritizing guest needs efficiently.
I have worked in the restaurant industry for nearly 6 years. I am a skilled leader and customer service representative.
Overview
5
5
years of professional experience
Work History
Server
Eat N Park
02.2022 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
Hostess
Texas Roadhouse
01.2021 - 02.2022
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Server
Blue Line Grille
03.2020 - 11.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Busser
Kennywood
06.2019 - 08.2019
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
Bachelor of Arts - Criminology
Indiana University of Pennsylvania
Indiana, PA05.2027
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Professional Appearance
- Service prioritization
- Allergy awareness
- Guest Seating
- Food sales and promotion
- Hospitality service expertise
- Safe Food Handling
Affiliations
- IUP Army ROTC
- Indiana University of Pennsylvania
Timeline
Server
Eat N Park
02.2022 - Current
Hostess
Texas Roadhouse
01.2021 - 02.2022
Server
Blue Line Grille
03.2020 - 11.2020
Busser
Kennywood
06.2019 - 08.2019
Bachelor of Arts - Criminology
Indiana University of Pennsylvania
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