Adrianna Demattio
Fayetteville,NC
Summary
Organized Patient Service Representative with 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
5
5
years of professional experience
Work History
Patient Services Representative
Quest Diagnostics
Fayetteville, NC
11.2019 - Current
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Met targets consistently by working hard and with strong attention to detail.
- Packaged and shipped specimens to central lab daily.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
Float Phlebotomist
Mercy Diagnostics
Fayetteville, NC
07.2018 - 11.2019
- Tracked collected specimens by initialing, dating and noting times of collection.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and patient logs.
Mobile Phlebotomist
Vista Clinical Diagnostics
Fayetteville, NC
05.2017 - 07.2018
- Organized daily work based on collection priority.
- Performed bedside tests like bleeding time tests and entered results into patient charts.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Traveled facility to facility, ensuring the best patient care.
Education
Certified Phlebotomy Technician
Fayetteville Technical Community College
Fayetteville, NC2017
High School Diploma
Arlington High School
Lagrangeville, NY2014
Skills
- Time management
- Organized and Efficient
- Data entry
- Helpful and Service-Oriented
- Verbal and Written Communication
- Explaining Policy and Procedures
Timeline
Patient Services Representative
Quest Diagnostics
11.2019 - Current
Float Phlebotomist
Mercy Diagnostics
07.2018 - 11.2019
Mobile Phlebotomist
Vista Clinical Diagnostics
05.2017 - 07.2018
Certified Phlebotomy Technician
Fayetteville Technical Community College
High School Diploma
Arlington High School