Sonya Ambrosia
Tonawanda,NY
Summary
Dedicated professional with qualifications in delivering exceptional patient services. Strong understanding of patient confidentiality and accurate record-keeping, complemented by effective communication and administrative skills. Focused on enhancing patient satisfaction and optimizing service processes.
Overview
4
4
years of professional experience
Work History
Patient Services Representative
Excelsior Orthopaedics
10.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
Patient Services Representative
Integris Pediatric Specialties
02.2024 - 10.2024
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments
- Reviewed and corrected claim errors to facilitate smooth processing
Customer Service Associate/Sales (Hybrid)
Consumer Cellular
05.2023 - 02.2024
- Employed active listening techniques to understand customers' needs and provide appropriate solutions
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions
- Collaborated with other departments to ensure seamless customer experience from start to finish
Insurance Customer Service Specialist (Remote)
CSAA Insurance Group, An AAA Insurer
05.2022 - 04.2023
- Verified accuracy of data entered into the system while maintaining confidentiality of customer information
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Navigated multiple computer systems and applications and utilized search tools to find information
Licensed Insurance Agent
Express Personnel Services
06.2021 - 12.2021
- Demonstrated excellent communication skills when discussing insurance policies with customers to ensure coverage options
- Identified gaps in existing coverage and recommended additional services to meet customer needs
- Analyzed clients' current insurance policies and suggested additions or other changes
Education
GED -
Guthrie Job Corps
Guthrie, OK01.1995
Skills
- Document and records management
- Medical terminology
- Inbound and outbound communication
- MS Office proficiency
- Appointment scheduling
- HIPAA compliance
- Multitasking and organization
- Insurance verification
- Patient registration
- Time management
- Patient confidentiality
- EMR management
Timeline
Patient Services Representative
Excelsior Orthopaedics
10.2024 - Current
Patient Services Representative
Integris Pediatric Specialties
02.2024 - 10.2024
Customer Service Associate/Sales (Hybrid)
Consumer Cellular
05.2023 - 02.2024
Insurance Customer Service Specialist (Remote)
CSAA Insurance Group, An AAA Insurer
05.2022 - 04.2023
Licensed Insurance Agent
Express Personnel Services
06.2021 - 12.2021
GED -
Guthrie Job Corps
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