Adrianna Eberhardt
Selden,NY
Summary
Proven leader in customer satisfaction, adept at conflict resolution and critical thinking, significantly improved customer relations at CVS Pharmacy. Skilled in staff development and workplace safety, excelled in managing resources to enhance service quality and operational efficiency. Demonstrates exceptional team leadership and customer service, ensuring high standards of excellence.
Overview
1
1
year of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Centereach, NY
09.2023 - 09.2024
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Completed cash and credit card transactions accurately using POS software.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Education
Sachem East High School
Farmingville, NYSkills
- Employee Training
- Workplace Safety
- Customer-Oriented
- Staff Motivation
- Staff Development
- Team Leadership
- Team motivation
- Conflict Resolution
- Customer Service
- Critical Thinking
Timeline
Shift Supervisor
CVS Pharmacy
09.2023 - 09.2024
Sachem East High School