ADRIANNA ELIZONDO
San Antonio ,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
IBEX
- Address customer service inquiries in a timely and accurate manner
- Provide accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
- Provided input to assist with restoring devices back to factory settings.
- Discussing repairs with customers and offering possible solutions.
ORDER SELECTOR
HEB WAREHOUSE
- Ensures that work performed meets individual productivity goals/ team productivity goals and/or facility productivity goals where applicable
- Operates equipment per SOP to prevent equipment & facility damage
- Ability to work with little or no supervision
- Properly marks and/or tags orders with defined shipment information Forklift Operation
Warehouse Loader/Unloader
COSTA SOLUTIONS
- Able to lift 50-80 pounds on a continuous basis
- Consistently down-stacking cases/product to pallet
- Ability to execute instructions verbal or written
- Handled between 50 and 200+ pallets
- Worked in hot and cold environments
Electrical Apprentice
Kieth Zars
San Antonio
06.2021 - Current
Completed setup of 240/120 pumps.
Conducted electrical routing from sub panel to devices.
Completed termination of existing equipment, circuits, and transformers.
Installed outlets, lights, ceiling fans and security cameras.
Analyzed equipment malfunctions and addressed breaker tripping effectively.
Completed installation of low voltage connections.
Education
Electrical Apprenticeship -
Southern Careers Institute
TX05.2022
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Northwest Vista
01.2016
Highschool Graduate - undefined
John Jay Highschool
01.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Microsoft PowerPoint
- Prioritization
- Staff training
- De-escalation techniques
- Quality control
- Customer education
- Product sales
- Product and service solutions
- Sales expertise
- Research
- Account management
- Spreadsheets
- Service upselling
- Office equipment proficiency
- Staff education and training
- Proofreading
- Document control
- Warehousing functions
Volunteer work
Volunteer at local church to help fix up homes for people in need.
Repairing or replacing outlets, lights and exhaust fans in restroom.
Work under journeyman to upgrade or bring failed inspections up to code.
Main thing is being prepared to lend hand and learn on the way.
Timeline
Electrical Apprentice
Kieth Zars
06.2021 - Current
Customer Service Representative
IBEX
ORDER SELECTOR
HEB WAREHOUSE
Warehouse Loader/Unloader
COSTA SOLUTIONS
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Northwest Vista
Highschool Graduate - undefined
John Jay Highschool
Electrical Apprenticeship -
Southern Careers Institute