Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adrianna Gibson

Elizabethtown,PA

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.

Overview

10
10
years of professional experience

Work History

Lead Store Associate

Aldi
12.2022 - Current
  • Stocked merchandise across various departments including sales floor, cooler, produce, freezer, and meat/deli sections.
  • Operated electric pallet jacks to transport and organize inventory efficiently.
  • Processed customer transactions at the register, including cash handling and payment processing.
  • Maintained cleanliness and organization throughout the store by performing routine housekeeping duties.
  • Provided support to fellow associates in various departments as needed, promoting cross-functional collaboration within the store team.
  • Utilized strong communication skills to relay important information between management and associates effectively.
  • Maintained a clean, safe, and visually appealing store environment for both customers and employees.
  • Handled customer complaints professionally, resolving issues promptly to maintain satisfaction levels.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Receiving Associate

Nordstrom
09.2022 - 12.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Assembled pallets for secure transportation of materials. • Verified quantity and description of materials received by checking merchandise against packing list.
  • Accounted for each item by scanning into the system, updating UPC
  • Prepared items for secure warehouse handling by folding, bagging, taping lids, and using protective materials like bubble wrap.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.

Assistant Manager

Good Burrito
12.2021 - 09.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Prepared food items in accordance with company recipes and food safety standards.
  • Resolved customer concerns by processing refunds and correcting orders promptly and accurately.
  • Assembled and fulfilled customer orders with attention to quality and presentation.

Picking Lead

Grove Collaborative
01.2018 - 06.2021
  • Supervised picking team operations, providing support and resolving issues to ensure workflow efficiency.
  • Performed minor repairs on trolleys, bins/totes, and RF scanners.
  • Streamlined inventory management by conducting accurate cycle counts and collaborating with the warehouse team for proper storage solutions.
  • Increased employee retention within the picking team by fostering a positive work culture and offering opportunities for growth.
  • Enhanced productivity through the consistent evaluation and optimization of picking routes and strategies.
  • Reduced errors in shipments by closely monitoring the picking process and providing timely feedback to team members.
  • Maintained a safe work environment by promptly cleaning spills and removing empty pallets from picking aisles.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.

Order Processor

Grove Collaborative
01.2018 - 12.2018
  • Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
  • Proficient in Google Sheets and Microsoft Excel for tracking inventory, box counts, and daily operations.
  • Assisted with loading and unloading trucks and trailers to support warehouse logistics.
  • Oversaw team members and monitored daily box counts to ensure accuracy and productivity.
  • Generated invoices and shipping labels to properly bill and ship customer orders.
  • Received and followed pick sheets to gather merchandise for customer orders.
  • Operated pallet jacks, forklifts and other equipment regularly.
  • Streamlined return process, enabling quicker customer resolutions by accurately logging return merchandise and issuing refunds or exchanges.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.

Picker/Packer/Warehouse Shipper

MWI Veterinary Supply Inc.
07.2017 - 06.2018
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.
  • Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
  • Accurately picked high volumes of orders daily using RF scanners in a fast-paced warehouse environment.
  • Applied basic math skills regularly to ensure order accuracy and inventory control.

Meat Packer

Smuckers Meats
12.2015 - 06.2017
  • Packaged and attached labeling to various meat selections.
  • Sanitized surfaces to maintain cleanliness of food service area.
  • Inspected meat to perform quality assurance checks.
  • Processed meat by cutting, sorting parts, deboning and grinding.
  • Lifted and handled totes weighing up to 100 lbs containing meat products in a high-volume, fast-paced environment.
  • Operated machinery used in meat processing and packaging.
  • Worked on feet for extended periods, demonstrating physical endurance and attention to detail.
  • Packed meat in Styrofoam, plastic and paper packaging and weighed on scale for pricing.
  • Organized and stored items at specific temperatures to maintain freshness.
  • Cut meat products with slicing equipment according to size specifications.

Education

High School Diploma -

Elizabethtown Area High School
Elizabethtown, PA
06-2013

Skills

  • Customer service
  • Team leadership
  • Effective communication
  • Order fulfillment
  • POS systems
  • Time management
  • Problem-solving abilities
  • Multitasking

Timeline

Lead Store Associate

Aldi
12.2022 - Current

Receiving Associate

Nordstrom
09.2022 - 12.2022

Assistant Manager

Good Burrito
12.2021 - 09.2022

Picking Lead

Grove Collaborative
01.2018 - 06.2021

Order Processor

Grove Collaborative
01.2018 - 12.2018

Picker/Packer/Warehouse Shipper

MWI Veterinary Supply Inc.
07.2017 - 06.2018

Meat Packer

Smuckers Meats
12.2015 - 06.2017

High School Diploma -

Elizabethtown Area High School