Adrianna Heeman
Beacon Falls,CT
Summary
Proven leader and organizational expert, adept at multitasking and communication, significantly enhanced guest experience at Rooted Hospitality Group and Instyle Nail Spa. Skillfully managed over 500 reservations nightly, demonstrating exceptional time management and leadership. Excelled in resolving customer issues professionally as a receptionist and hostess, ensuring satisfaction and loyalty to guests.
Overview
2
2
years of professional experience
Work History
Receptionist
Instyle Nail Spa
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Restaurant Hostess
Rooted Hospitality Group
05.2023 - 08.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, while leading and guiding the hostess team.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Coordinating and plotting 500+ reservations per night, while still accommodating walk-ins, takeout orders and phone calls.
Education
Bachelor of Arts - Business Management
Florida Atlantic University
Boca Raton, FL05.2026
Skills
- Organization skills
- Time Management
- Written and Verbal Communication
- Professional Demeanor
Traveling
I enjoy traveling and seeing different cultures around the world. I have grown up traveling and have goals to continue doing so throughout my life with so far being to 7+ countries. I also plan to study abroad in Barcelona, Spain during Spring 2025 semester.
Timeline
Restaurant Hostess
Rooted Hospitality Group
05.2023 - 08.2024
Receptionist
Instyle Nail Spa
01.2023 - Current
Bachelor of Arts - Business Management
Florida Atlantic University
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