Adrianna Hinojosa
Waterford,MI
Summary
Dynamic and results-oriented professional with a proven track record at Sephora At Kohls, enhancing customer experiences through exceptional service and expert makeup knowledge. Skilled in visual merchandising and client relationship building, I have consistently driven increased loyalty and transaction values. Adaptable and proficient in organization, I excel in fast-paced environments, ensuring both customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Prestige Beauty Advisor
Sephora At Kohls
11.2022 - Current
- Maintain a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Conduct makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
- Cross sell complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Stay current on industry trends, new products, and technologies for continuous professional development.
- Build long-lasting client relationships through excellent customer service and consistent followups, resulting in increased loyalty and repeat business.
- Advise clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
Expo/Carside Specialist
Applebee's
03.2022 - 11.2022
- Enhanced customer satisfaction by providing efficient and friendly carside service.
- Streamlined order processing by accurately entering orders into the system and communicating with kitchen staff.
- Contributed to a positive work environment by collaborating effectively with kitchen and front-of-house staff.
- Facilitated payment transactions efficiently, ensuring accuracy in handling cash or processing credit cards.
- Supported overall restaurant success by assisting in other roles or tasks as needed during busy periods or staffing shortages.
Assistant Manager
Little Caesars
08.2020 - 01.2022
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
- Minimized food waste through proper storage practices, regular temperature monitoring, and rotation of perishable items.
Hostess
Applebee's
11.2019 - 08.2020
- Greeted customers warmly upon arrival and provided friendly service throughout dining experience.
- Reset and cleaned tables quickly to prepare for new customers.
- Trained new staff in bussing and cleaning procedures.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Education
Esthiology
Douglas J Aveda Institute
Royal Oak, MI01.2022
High School Diploma -
Waterford Mott High School
Waterford, MI06.2021
Skills
- Exceptional customer service
- Client Relationship Building
- Visual Merchandising Expertise
- Makeup Application
- Organization and Multitasking
- Professional telephone demeanor
- Money Handling
- Adaptable to change
Timeline
Prestige Beauty Advisor
Sephora At Kohls
11.2022 - Current
Expo/Carside Specialist
Applebee's
03.2022 - 11.2022
Assistant Manager
Little Caesars
08.2020 - 01.2022
Hostess
Applebee's
11.2019 - 08.2020
Esthiology
Douglas J Aveda Institute
High School Diploma -
Waterford Mott High School