ADRIANNA HUNTER
SAN ANTONIO,Texas
Summary
Responsible, hardworking Key Manager with one year in supporting management functions for Twin Peaks. Led team of waitresses to maintain store cleanliness and provide prompt, friendly customer service. Skilled in anticipating, preventing and resolving customer concerns to improve sales and increase repeat business. Enterprising and industrious retail leader with proven success at motivating teams to perform and generate record sales. Accomplished salesperson, product expert and staff trainer developing and maintaining loyal customer base. Monitors and maintains store inventory and consistently keeps required stock on-hand and ready to sell.
Overview
7
7
years of professional experience
Work History
Key Hourly and Marketing Coordinator
Twin Peaks
08.2022 - Current
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Managed team calendars and scheduled events for multiple staff members.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Diversified and enhanced website pages and social media platforms to boost reach.
Restaurant Front of House Manager
Bombshells Restaurant And Bar
12.2021 - 07.2022
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
Key Manager
Twin Peaks Restaurants
04.2019 - 12.2021
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Assisted management with scheduling, interviewing and other administrative tasks associated with successfully running store.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Counted registers and cleaned and secured shop at end of shift.
- Developed professional relationships to improve retention of key customers
Waitress
Blue Sky Texas
11.2018 - 03.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Prepared specialty desserts for customers for special occasions.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Education
Some College (No Degree) - Esthetician
Palo Alto College
San Antonio, TXHigh School Diploma -
William J. Brennan High School
San Antonio, TX06.2018
Skills
- Developing brand messaging
- Strategic selling
- Marketing strategy
- Planning and Coordination
- Teamwork
- Interpersonal Communication
- Customer service
- Adaptability
- Flexible & Adaptable
- Conflict resolution
- Training & Development
- Organization and Time management
- Collaboration
Timeline
Key Hourly and Marketing Coordinator
Twin Peaks
08.2022 - Current
Restaurant Front of House Manager
Bombshells Restaurant And Bar
12.2021 - 07.2022
Key Manager
Twin Peaks Restaurants
04.2019 - 12.2021
Waitress
Blue Sky Texas
11.2018 - 03.2019
Some College (No Degree) - Esthetician
Palo Alto College
High School Diploma -
William J. Brennan High School
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