Adrianna Jackson
Griffin,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
State Farm
Dunwoody, GA
02.2022 - 07.2023
- Answered inbound calls. File new claims for customers involved in an auto accident, Set up repairs and rental cars. Request police reports, Send medical records to the adjuster assigned to the claim. Examined photographs and surveillance and any other documents relating to claims. Take statements from insured and claimants, Explain policy coverage, and determine liability
Customer Service Representative
TSYS
McDonough, GA
11.2019 - 12.2022
- Receive payments and post amounts paid to customer accounts. Locate and monitor overdue accounts using computers and variety of systems.
Warehouse Associate
The Home Depot Inc
Locust Grove, GA
05.2018 - 11.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Education
High School Diploma -
Griffin High School
Griffin, GA05.2018
Skills
- Claim Handling
- Property Assessments
- Investigative Report Preparation
- Problem-Solving Ability
- Customer Consulting
- Active Listening
- Managing Multiple Tasks
- Credit Card Payment Processing
- Typing Proficiency
- Order Picking and Processing
- Loading and Unloading
- Product Packaging
- Picking and Processing
Certification
- Property & Casualty License
Timeline
Auto Claims Adjuster
State Farm
02.2022 - 07.2023
Customer Service Representative
TSYS
11.2019 - 12.2022
Warehouse Associate
The Home Depot Inc
05.2018 - 11.2019
High School Diploma -
Griffin High School