Liann Early
Las Vegas,NV
Summary
Personable Auto Claims Adjuster with first-rate skills in risk assessment, mitigation and policy interpretation. Adept at investigating and resolving liability exposures in over 5 states while abiding by each state's specific requirements. Talented at organizing and prioritizing time-sensitive claims and projects. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Auto Claims Adjuster
Kemper Insurance
01.2022 - 10.2022
- Issued payouts to claimants.
- Kept current on insurance regulations, laws, policies and procedures.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Skilled at working independently and collaboratively in a team environment.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Self-motivated, with a strong sense of personal responsibility.
Auto Agent
Assurant
06.2019 - 01.2022
- Receive and answer customer questions and resolve concerns relating to claims, warranties, and product servicing.
- Follow standard screens/scripts as appropriate.
- · Maintain and update customer account records as needed.
- Appropriately escalate customer questions and issues when necessary, according to guidelines
Customer Service Representative
BroadPath Healthcare
11.2018 - 05.2019
- · Logged call information and solutions provided into Omni and Portico database.
- Verify member eligibility, their copay, coinsurance, and deductibles.
- Verify if member needs referrals, or authorization before services is render.
- Review claims to verify of paid or denied.
- Increased customer satisfaction ratings by 90% by solving problems promptly and to customer expectations.
- Work from home.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
UnitedHealthcare
02.2017 - 05.2018
- Answering incoming phone calls from provider and identify the type of assistance the provider needs (i.e.
- Benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits).
- Ensure that the proper benefits are applied to each claim by using the appropriate processes and procedures.
- ·Provided status regarding appeals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Member Service Representative
Molina Healthcare
02.2015 - 05.2017
- Communicated directly with doctors' offices via telephone, fax, and email.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Verify members benefits, updated, or change doctor if needed, and verify if referrals or authorization is needed.
- File members grievances.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Telesales Representative
AT&T
07.2012 - 05.2014
- Built relationships with customers using strong persuasion and active listening skills.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Overcame objections using friendly, persuasive strategies.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Case Manager
Jewish Vocational Service
03.2006 - 09.2011
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Provided leadership, guidance and support to staff members.
Education
High School Diploma -
North Valley Occupational Center
Mission Hills, CASkills
- Property Assessments
- Claims Process Explanation
- Salvage Value Determination
- Claim Handling
- Damage Mitigation
- Deductible Collection
- Fraud Detection Knowledge
- Liability Determinations
- Claims Assessments
Timeline
Auto Claims Adjuster
Kemper Insurance
01.2022 - 10.2022
Auto Agent
Assurant
06.2019 - 01.2022
Customer Service Representative
BroadPath Healthcare
11.2018 - 05.2019
Customer Service Representative
UnitedHealthcare
02.2017 - 05.2018
Member Service Representative
Molina Healthcare
02.2015 - 05.2017
Telesales Representative
AT&T
07.2012 - 05.2014
Case Manager
Jewish Vocational Service
03.2006 - 09.2011
High School Diploma -
North Valley Occupational Center
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