Adrianna Leal
Pearsall,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Housing Choice Voucher Specialist
Pearsall Housing Authority
04.2023 - 04.2024
- Conducted annual recertifications to ensure continued eligibility for program participants while updating necessary documentation accordingly.
- Implemented effective fraud detection measures, safeguarding program integrity and minimizing instances of abuse or misuse.
- Managed caseloads efficiently while maintaining high levels of customer service and attention to detail during the application process.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
U.S. Bank
08.2022 - 09.2022
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier
HEB Grocery Store
06.2015 - 08.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Pearsall High School
Pearsall, TX06.2018
Skills
- Policy Interpretation
- Group facilitation
- Patient support
- Case Documentation
- Client Relationship Building
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Housing Choice Voucher Specialist
Pearsall Housing Authority
04.2023 - 04.2024
Customer Service Representative
U.S. Bank
08.2022 - 09.2022
Cashier
HEB Grocery Store
06.2015 - 08.2021
High School Diploma -
Pearsall High School