Adrianna Martinez
Colorado Springs,CO
Summary
Experienced host with proven customer service expertise, ensuring guest satisfaction through efficient seating and effective conflict resolution. Demonstrated ability to manage time and collaborate with teams in high-pressure hospitality environments. Committed to delivering exceptional service and maintaining operational efficiency. Recognized for anticipating customer needs and enhancing overall guest experiences.
Overview
3
3
years of professional experience
Work History
Host
The Loop
Manitou Springs, Colorado
06.2025 - Current
- Greeted and seated guests promptly upon arrival at the restaurant.
- Managed waitlist and communicated wait times to guests efficiently.
- Answered phone calls and took reservations with attention to detail.
- Maintained cleanliness and organization of the host station throughout shifts.
- Collaborated with servers to ensure smooth guest flow during busy periods.
- Provided menu information and assisted guests with special requests politely.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
Cashier
Baskin Robbins Ice Cream
Colorado Springs, Colorado
09.2023 - 11.2025
- Processed customer transactions efficiently at the register.
- Served ice cream and created custom sundaes for customers.
- Maintained cleanliness and organization of service area and equipment.
- Assisted in inventory management and restocked supplies as needed.
- Operated cash register and handled cash transactions accurately.
- Greeted customers and provided exceptional customer service.
Host
Chili's Restaurant
Colorado Springs, Colorado
07.2024 - 05.2025
- Greeted guests warmly and ensured smooth seating arrangements.
- Managed reservations and organized dining area for optimal flow.
- Provided menu information and answered guest inquiries promptly.
- Assisted in training new hosts on procedures and best practices.
- Collaborated with servers to maintain efficient service levels.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Resolved conflicts between customers when necessary.
Crew Member
Culver's Restaurant
Colorado Springs, Colorado
08.2022 - 09.2023
- Provided excellent customer service while taking orders at the register.
- Provided friendly and prompt service to enhance customer experience.
- Handled cash register operations accurately during peak hours.
- Stocked supplies and ingredients to ensure smooth operation during peak hours.
- Educated customers on promotional offerings and seasonal flavors available in store.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Education
High School Diploma -
Cheyenne Mountain High School
Colorado Springs, CO05-2025
Skills
- Customer service
- Conflict resolution
- Time management
- Team collaboration
- Cash handling
- Communication skills
- Order accuracy
- Reservation coordination
Affiliations
- I played in band 6th grade all the way through high school
- I was in DECA Marketing
- I participated in the School news broadcasting
- I took an accounting class
- I particapted in the school soccer team 9th grade
Timeline
Host
The Loop
06.2025 - Current
Host
Chili's Restaurant
07.2024 - 05.2025
Cashier
Baskin Robbins Ice Cream
09.2023 - 11.2025
Crew Member
Culver's Restaurant
08.2022 - 09.2023
High School Diploma -
Cheyenne Mountain High School
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