Adrianna Moore-Haynes
Houston,Texas
Summary
Talented Accounts Receivable Specialist with 5 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
6
6
years of professional experience
Work History
Debt Collector
FMA Alliance
Houston, TX
06.2021 - Current
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Verified accuracy of account information and updated records accordingly.
- Explained the consequences of non-payment in a professional manner.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Processed incoming payments from customers according to established procedures.
Technical Support Representative
Cox Cable
Houston, TX
08.2019 - 04.2021
- Provided technical assistance to customers through phone and email.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Maintained detailed records of customer interactions and transactions.
Healthcare Customer Service Representative
Harte Hanks
Austin, TX
01.2018 - 07.2019
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
Education
High School Diploma -
Willowridge High School
Houston, TX05-2017
Skills
- Account Reconciliation
- Repayment Negotiations
- Billing Dispute Resolution
- Credit And Collections
- Account Updating
- Payment Management
- Call center background
- Organizational Skills
- Interpersonal Skills
- Multitasking
- Effective Communication
- Time Management
References
References available upon request.
Timeline
Debt Collector
FMA Alliance
06.2021 - Current
Technical Support Representative
Cox Cable
08.2019 - 04.2021
Healthcare Customer Service Representative
Harte Hanks
01.2018 - 07.2019
High School Diploma -
Willowridge High School