Adrianna Phyl'Lis Mackintrush
Little Rock,AR
Summary
Dynamic Referral Coordinator with experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational and multitasking abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Little Rock Diagnostic Clinic
07.2023 - Current
- I'm currently a patient service rep
- I work in a call center setting here at LRDC
- I make, cancel, reschedule, and also confirm appointments
Referral Coordinator
Little Rock Diagnostic Clinic
05.2024 - Current
- Scheduled appointments with specialists on behalf of clients.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Assisted with completion of referral forms and verified data accuracy and completion
- Attended continuing education courses to stay current on referral processes and best practices.
Certified Nursing Aide
Fox Ridge Assisted Living
11.2023 - Current
- I'm a certified nursing aide in an Assisted Living Facility! I practiced bathing, feeding, dressing, etc
- For my residents
- I also did vitals, changed beds, answered call lights, and helped my other coworkers
Patient Care Tech
CHI St. Vincent Infirmary
05.2023 - 10.2023
- I was a certified nursing aide in CHI St
- Vincent Infirmary
- I practiced bathing, feeding, dressing, etc
- For my residents
- I also did vitals, changed beds, answered call lights, and helped my other coworkers
Certified Nursing Aide
Robinson Nursing & Rehabilitation
04.2020 - 06.2022
- I'm a certified nursing aide in a long term care facility! I practiced bathing, feeding, dressing, etc
- For my residents! I also did some vitals, changed beds, answered call lights, and helped my other staff! It was a great experience overall
Nursing Aide
Amberwood Health & Rehabilitation
11.2021 - 12.2021
- In a long term care facility I practiced bathing, feeding, dressing, etc
- For my residents! I also did some vitals, changed beds, answered call lights, and helped my other staff! It was a great experience overall
Shift Leader
Tropical Smoothie Cafe
08.2021 - 12.2021
- I make sure everything is up and running before the store is open! And I make sure all the registers are the exact same amount and make deposits to the bank
Lead Teacher
Innovation Learning
09.2021 - 10.2021
- I have a group of second graders and I watch them until 6pm every day! I teach them group assignments and help them with their homework and also be active!
Associate
Walmart
10.2020 - 04.2021
- I started off as a cashier at the front end
- I traveled to other Walmart's to help out during holiday seasons and was offered a position in apparel
Retail Sales Associate
Tj Maxx
10.2019 - 10.2020
- At the front, I check people out daily, and I'm pretty fast at doing it! I have great customer service skills and I love to get the job done!
Child Supervisor
City of Little Rock/ Hope Academy
06.2018 - 01.2020
- This job was a summer job as well when I was 16
- My job was to watch children and make sure they were safe all the time
- We took them on field trips almost every day and we also just took them just to eat ice cream or any sweets on Fridays
- I left this job because school was starting back for me and my mom and I were getting ready to move
Photographer
Images Everywhere INC.
05.2017 - 08.2017
- This job was a summer job when I was 15
- It was stationed at Magic Springs Theme and Water Park
- My job was to take pictures of families who would enter the front gate and persuade them to buy their photo and I achieved my goals every day
- One day, I sold $331 worth of pictures within 2 hours
- I left this job because it wasn't temporary throughout the year because of them being a water park
Education
College -
Pulaski Tech
Little Rock, AR01.2025
High school diploma - undefined
Estem High School
Little Rock, AR05.2020
Middle school education - undefined
Dunbar Magnet Middle School
Little Rock, AR08.2018
Elementary school education - undefined
Booker Arts Magnet
08.2014
Skills
- Multi-line telephone operation
- Insurance precertification processes
- Patient records oversight
- Multi-line phone proficiency
- Notetaking and documentation
- Medical terminology knowledge
- Appointment scheduling
- Referring physician communication
- Prospecting
- Accurate documentation
- Medical scheduling
- Record preparation
- Insurance verification
- Data entry proficiency
Certification
- CNA - Certified Nurse Assistant
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Timeline
Referral Coordinator
Little Rock Diagnostic Clinic
05.2024 - Current
Certified Nursing Aide
Fox Ridge Assisted Living
11.2023 - Current
Patient Service Representative
Little Rock Diagnostic Clinic
07.2023 - Current
Patient Care Tech
CHI St. Vincent Infirmary
05.2023 - 10.2023
Nursing Aide
Amberwood Health & Rehabilitation
11.2021 - 12.2021
Lead Teacher
Innovation Learning
09.2021 - 10.2021
Shift Leader
Tropical Smoothie Cafe
08.2021 - 12.2021
Associate
Walmart
10.2020 - 04.2021
Certified Nursing Aide
Robinson Nursing & Rehabilitation
04.2020 - 06.2022
Retail Sales Associate
Tj Maxx
10.2019 - 10.2020
Child Supervisor
City of Little Rock/ Hope Academy
06.2018 - 01.2020
Photographer
Images Everywhere INC.
05.2017 - 08.2017
High school diploma - undefined
Estem High School
Middle school education - undefined
Dunbar Magnet Middle School
Elementary school education - undefined
Booker Arts Magnet
College -
Pulaski Tech
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