Rudy Nacapoy, Jr.
Honolulu
Summary
Detail-oriented professional with extensive experience in call center and patient services. Skilled in effective communication and has excellent phone etiquette. With a calm and professional demeanor, handle alarm and emergency calls with empathy, contributing to improved patient satisfaction and streamlined operations. Committed to enhancing healthcare experiences through attentive service.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Waimanalo Health Center
Waimanalo
01.2022 - Current
- Scheduled appointments and coordinated with healthcare providers for patient needs.
- Processed insurance claims and verified coverage details for patients efficiently.
- Welcomed patients and ensured a smooth check-in process at health center.
- Managed patient records and updated information in electronic health systems.
PBX Telephone Operator
Queens Medical Center - Punchbowl
Honolulu
02.2016 - 05.2021
- Operated multi-line telephone system efficiently to manage incoming calls.
- Responded quickly to emergency situations requiring immediate action.
- Alerted staff of emergency information and general announcements using PA system.
- Maintained confidentiality of sensitive customer information at all times.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Relay Operator
CSD Relay Service
Honolulu
12.2014 - 02.2016
- Provided real-time support for deaf and hard-of-hearing individuals.
- Interpreted messages accurately to ensure message clarity and intent.
- Adhered to privacy policies while handling sensitive information securely.
- Answered incoming calls promptly and courteously.
Education
High School Diploma - High School
Kamehameha Schools
1988
Skills
- Multi-line telephone operation
- Compliance adherence
- Effective communication
- Switchboard operation
- Proficient in Microsoft
- Attention to detail
- Paging systems
- Emergency response
- Information assistance
- Call transfers
- Problem-solving abilities
- Teamwork
Affiliations
Voting Poll Official - Honolulu, Hawaii (2009 - 2014)
Reference
- Reference(s) available upon request.
Timeline
Patient Service Representative
Waimanalo Health Center
01.2022 - Current
PBX Telephone Operator
Queens Medical Center - Punchbowl
02.2016 - 05.2021
Relay Operator
CSD Relay Service
12.2014 - 02.2016
High School Diploma - High School
Kamehameha Schools