Adrianna Reyes
Summary
Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail.
Overview
26
26
years of professional experience
Work History
Optician
Wal-Mart Vision Center
01.2023 - Current
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Verified and updated patient records promptly to guarantee accurate prescription information.
Delivery Driver
EatStreet
09.2021 - 02.2023
- Pickup orders from various restaurants and deliver to peoples' homes
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Contact Tracer/Investigator
La Crosse County Health Department
08.2020 - 04.2021
- Make calls, provide specific instructions per County regulations, Data Entry
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
Cashier/Store Associate
Big Lots
05.2020 - 08.2020
- Customer Service, Cashiering/handling money, organizing and filling product.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Increased sales and customer satisfaction through personalized servicing.
Line lead
Northern Engraving
08.2016 - 10.2019
- Communicate with all staff, enter data into computer, lead production lines, delegate tasks, ensure quality of production, communicate with all staff, enter data into computer.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Assisted in training new employees and implementing procedural changes.
- Managed conflict resolutions to encourage professional and positive relationships.
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
- Made sure that products were produced on time and are of good quality.
Production
TRW
11.2013 - 12.2016
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Bakery Clerk
Glazers
06.2011 - 10.2013
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
Lead Event Specialist
Crossmark
11.2008 - 10.2011
- Overlooked a team of twenty-five employees.
- Coordinated schedules and implemented food safety certifications regulations.
- Maintained a clean and healthy work environment.
Cashier/Customer Service/Cake Decorator
Jewel Osco
11.1997 - 09.2008
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Precisely arranged display cases throughout workday to highlight finished products.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Monitored temperatures of ovens, proof boxes and other equipment.
Education
Current Student - Interdisciplinary Studies; Psychology And Religion
Liberty University
Lynchburg, VA07.2025
High School Diploma -
West Leyden High School
Northlake, IL06.1999
Skills
- Communication
- Data Entry
- Customer Service
- Retail
- Assembly
- Machine Operation
- Management
- Optical Orders
- Insurance Verification
- Eyeglass Repair
- Knowledge of Raw Materials
- Production and Processing
- Safe Work Practices
Timeline
Optician
Wal-Mart Vision Center
01.2023 - Current
Delivery Driver
EatStreet
09.2021 - 02.2023
Contact Tracer/Investigator
La Crosse County Health Department
08.2020 - 04.2021
Cashier/Store Associate
Big Lots
05.2020 - 08.2020
Line lead
Northern Engraving
08.2016 - 10.2019
Production
TRW
11.2013 - 12.2016
Bakery Clerk
Glazers
06.2011 - 10.2013
Lead Event Specialist
Crossmark
11.2008 - 10.2011
Cashier/Customer Service/Cake Decorator
Jewel Osco
11.1997 - 09.2008
Current Student - Interdisciplinary Studies; Psychology And Religion
Liberty University
High School Diploma -
West Leyden High School
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