Adrianna Ropp
Sioux Falls
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at 212 Boiling Point. Proven ability to enhance guest engagement and satisfaction through effective communication and cash handling. Recognized for training new staff and fostering a collaborative team environment, ensuring high standards of cleanliness and hospitality.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in service position role.
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Server
212 Boiling Point
08.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Assisted in taking food and beverage orders accurately.
- Collaborated with kitchen staff to ensure timely service delivery.
- Maintained cleanliness of dining areas and service stations.
- Provided menu information and recommendations to enhance guest experience.
- Managed cash transactions efficiently during busy service periods.
- Adapted to changing customer needs and preferences swiftly.
- Supported team members in achieving daily operational goals effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Server/Cook/Shift Leader
Ihop
05.2022 - Current
- Provided excellent customer service by promptly addressing guest inquiries and needs.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to tables.
- Managed team performance through regular feedback, training sessions, and mentoring initiatives.
- Coordinated cross-departmental projects to streamline workflows and improve communication.
- Established key performance indicators (KPIs) to monitor team success and operational effectiveness.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
Washington High School
Sioux Falls05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Safe food handling
- Cleanliness standards
Timeline
Server
212 Boiling Point
08.2025 - Current
Server/Cook/Shift Leader
Ihop
05.2022 - Current
High School Diploma -
Washington High School