Adrianna Thompson
Tulare,CA
Summary
Hello my name is Adrianna, I am a flexible hard worker ready to learn and contribute to team success. I am Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, with an outgoing personality! I have TONS of experience in a variety of areas. I am a firm believer my actions will match my words. Allot of individuals can talk to talk, but can they walk the walk to back up the talk? I am confident that, indeed, my actions are fully capable of doing so!
Thank you for your consideration!
Overview
8
8
years of professional experience
Work History
Assistant Manager
Maurices
Tulare, CA
02.2024 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Implemented new procedures or systems to improve efficiency within the organization.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Patient Care Technician
DaVita
Hanford, CA
02.2023 - 06.2023
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Ensured that all medical equipment was properly maintained and sterilized.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Explained treatment procedures to patients and their families.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Provided emotional support for patients and families during difficult times.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Helped create a safe environment by following infection control policies.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Responded to bell or light signal calls to assist patients with needs.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Assisted with patient admissions, discharges and transfers.
Patient Access Representative
Kaweah
Visalia, CA
12.2019 - 02.2023
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Assisted with scheduling outpatient appointments.
- Collected co-pays and other payments from patients at time of service.
- Responded to patient inquiries regarding billing or financial matters.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Provided assistance to internal departments when needed.
- Answered phones promptly in a professional manner.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Caregiver
Quail Park on Cypress
Visalia, CA
04.2016 - 12.2019
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Administered prescribed medications on a timely basis following care plan instructions.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Education
High School Diploma -
Tulare Western High School
Tulare, CA06-2012
Skills
- Strong empathy
- Healthcare systems navigation
- Registration management
- Insurance Verification
- Problem-Solving
- Customer Service
- HIPAA Compliance
- Scheduling Diagnostic Procedures
- Insurance company knowledgeable
- Appointment Scheduling
- Pre-Admission Requests
- Registration and Admissions
- EMR
- Medical Terminology
- Relationship Building
- Medical Billing
- Flexible Schedule
- Team Collaboration
- Patient Registration
- Insurance Billing
- Information Collection
- Phone and Email Etiquette
- Registration and Scheduling
Timeline
Assistant Manager
Maurices
02.2024 - Current
Patient Care Technician
DaVita
02.2023 - 06.2023
Patient Access Representative
Kaweah
12.2019 - 02.2023
Caregiver
Quail Park on Cypress
04.2016 - 12.2019
High School Diploma -
Tulare Western High School