Adrianna Vasquez
San Antonio
Summary
Proficient in managing retail operations with a focus on employee development and customer retention. Developed strategies that improved store performance by analyzing financial metrics and implementing effective cost-saving initiatives. Oversaw training programs for new hires, ensuring adherence to store policies and high standards of customer service. Actively engaged in merchandising efforts, contributing to an enhanced shopping experience for customers.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Stanton Optical
San Antonio, TX
10.2023 - Current
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised cash handling processes to ensure accuracy of transactions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Trained new employees on store policies, procedures and customer service standards.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Provided recommendations on eye care products including cleaning solutions and lens cases.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Adjusted eyewear for proper fit and comfort level.
Patient Care Technician
Methodist Hospital Healthcare System
San Antonio, TX
09.2022 - 10.2023
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
Assistant Store Manager
Claire's Boutique
San Antonio
11.2019 - 09.2022
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Handled scheduling for store shifts to achieve adequate staffing.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Recruited, interviewed and hired qualified employees to provide top-quality service.
Beauty Consultant
Walgreens
San Antonio
01.2019 - 11.2019
- Recommended appropriate products to meet customers' individual needs.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Showed customers how to apply makeup and other products to achieve desired looks.
Sales Associate
Payless
San Antonio
05.2018 - 12.2018
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered incoming telephone calls to provide store, products and services information.
- Engaged customers in friendly, professional dialogue to determine needs.
Beauty Advisor
Ulta
San Antonio
09.2017 - 04.2018
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Alleviated product theft by maintaining sales floor and shopper awareness.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Recommended merchandise based on expert product knowledge and client preferences.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
Education
High School Diploma -
SA Leadership Academy
San Antonio, TX06.2016
Skills
- Customer retention
- Employee development
- Recruiting and hiring
- Schedule management
- Supervision and training
- Merchandising
Timeline
Assistant Store Manager
Stanton Optical
10.2023 - Current
Patient Care Technician
Methodist Hospital Healthcare System
09.2022 - 10.2023
Assistant Store Manager
Claire's Boutique
11.2019 - 09.2022
Beauty Consultant
Walgreens
01.2019 - 11.2019
Sales Associate
Payless
05.2018 - 12.2018
Beauty Advisor
Ulta
09.2017 - 04.2018
High School Diploma -
SA Leadership Academy