Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Dominik Torres

Chicago,IL

Summary

Customer-oriented sales professional with 8 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

The Vitamin Shoppe
Niles, IL
10.2022 - Current
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Maintained inventory by checking merchandise to determine levels.
  • Coached and developed store associates through formal and informal interactions.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Formed and sustained strategic relationships with clients.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.

Sales Lead

Orangetheory Fitness
Chicago, IL
08.2018 - 08.2022
  • Made outbound sales calls to contact prospective leads, using effective communication skills.
  • Managed and retained existing client accounts.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Optimized revenue levels by developing engaging promotional programs.
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
  • Assisted staff with selling process to meet and exceed individual and company sales goals.

Manager

The Vitamin Shoppe
Chicago, IL
12.2014 - 08.2018
  • Trained employees on additional job positions to maintain coverage of roles.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Certified Personal Trainer

Lakeshore Sport & Fitness Lincoln Park
Chicago, IL
12.2019 - 12.2022
  • Improved membership enrollment by utilizing sales and marketing methods.
  • Developed orthopedic exercise rehabilitation plans to help clients safely transition to pre-injury fitness programs and reduce re-injury.
  • Increased customer base through door-to-door canvassing and initiating cold calls.
  • Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
  • Resolved member and guest complaints or notified supervisor for solutions.

Education

Some College (No Degree) -

Chicago State University
Chicago, IL

Skills

  • Sales Expertise
  • Customer Service
  • Relationship Building and Management
  • Verbal and Written Communication
  • Attention to Detail
  • Customer Service and Engagement
  • Team Building and Leadership
  • Problem-Solving
  • Sales Growth
  • Customer Retention
  • Sales Closing
  • Product and Service Knowledge

Accomplishments

  • Led team to achieve top 3 out of 500 plus stores in regional district, earning recognition from upper management and financial reward.
  • Developed relationships with new clients and typically exceeded sales goals by 10%.
  • Exceeded sales goals by 122% in June 2023.
  • Consistently maintained high customer satisfaction ratings.

Timeline

Assistant Store Manager

The Vitamin Shoppe
10.2022 - Current

Certified Personal Trainer

Lakeshore Sport & Fitness Lincoln Park
12.2019 - 12.2022

Sales Lead

Orangetheory Fitness
08.2018 - 08.2022

Manager

The Vitamin Shoppe
12.2014 - 08.2018

Some College (No Degree) -

Chicago State University

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Dominik Torres