Adrianna Velasquez
El Paso,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Dollar Tree
El Paso , TX
02.2024 - 04.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Front End Cashier
El Super Bodega Latina
El Paso, TX
10.2020 - 01.2024
- Greeted customers warmly and asked if they needed help.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Assisted customers in locating items throughout the store.
- Provided accurate change to customers when making transactions.
- Balanced out cash drawer at the end of each shift.
- Performed opening duties such as counting money in register drawers and reconciling receipts with sales totals.
- Followed company policies regarding returns and exchanges.
- Organized shopping carts for customers after their purchases had been completed.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Trained new team members in cash register operation, stock procedures and customer services.
Team Leader
Jack in the Box
Austin, TX
08.2019 - 07.2020
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained daily inventory to facilitate successful material distribution.
Skills
- Employee Scheduling
- Employee Oversight
- Supply Restocking
- Store Management
- Office Coordination
- Customer Service
- Money Handling
- Payment Processing
- Multitasking Ability
- Training And Coaching
- Partnership Expertise
- Facility Cleaning
- Facility Maintenance
- Organizing Work Stations
Languages
Spanish
Professional
English
Professional
Timeline
Assistant Manager
Dollar Tree
02.2024 - 04.2024
Front End Cashier
El Super Bodega Latina
10.2020 - 01.2024
Team Leader
Jack in the Box
08.2019 - 07.2020