Summary
Overview
Work History
Education
Skills
Timeline
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ADRIANNE BARNER

Tuscaloosa,AL

Summary

Highly motivated and detail-oriented individual with vast experience inspecting finished products to ensure they meet quality standards and specifications. Possessing a strong eye for detail, an aptitude for problem-solving, and an excellent work ethic. Proven ability to work independently and as part of a team to ensure accurate and timely inspections. Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hardworking by peers, I can be relied upon to help your team achieve its goals.

Overview

14
14
years of professional experience

Work History

Quality Supervisor

QS Automotive
11.2024 - Current
  • Optimized resource allocation, adjusting staffing levels and equipment utilization in alignment with production schedules and quality objectives.
  • Developed daily reports showing inspections and improvements.
  • Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
  • Streamlined quality control procedures for increased efficiency and reduced production downtime.

Quality Liaison / Supervisor

QS Automotive / SMP
03.2017 - 11.2024
  • Trained personnel in quality control processes and procedures
  • Developed detailed reports to document quality control findings
  • Performed special inspections on new materials and products to meet brand specifications
  • Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
  • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
  • Facilitated root cause analysis and corrective action for quality control issues
  • Took measurements using micrometers, calipers and other measuring instruments
  • Prepared required reports pertaining to quality for management
  • Communicated with production team members about quality issues.
  • Responded proactively and positively to rapid change.

Quality Control Supervisor

Faurecia Automotive
08.2015 - 03.2017
  • Trained new personnel on proper use of equipment, tools, and techniques related to quality control processes
  • Created and enforced standard operating procedures for all quality assurance processes
  • Implemented corrective actions based on reports from internal and external customers regarding product defects or malfunctions
  • Conducted regular audits of production lines to ensure compliance with health, safety and environmental regulations

Call Center Representative

FIS
04.2011 - 08.2015
  • Investigated customer complaints related to product quality issues, identified underlying causes and proposed solutions
  • Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
  • Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
  • Proficiently handled high call volumes while maintaining quality service standards
  • Met performance goals and call center metrics in fast-paced performance setting
  • Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement
  • Built trust with customers through personalized conversations
  • Utilized effective communication skills to provide customers with solutions to their inquiries
  • Used database system to record notes and call information
  • Demonstrated excellent communication skills by actively listening to customers, responding to their needs, and providing helpful solutions
  • Performed outbound calls to follow up on customer inquiries and account statuses
  • Processed customer orders accurately and in a timely manner

Education

High School Diploma -

Open Door Christian School
Northport, AL
05.2004

Skills

  • Supplier quality management
  • Documentation control
  • Root cause analysis
  • Quality management
  • Product inspection
  • Attention to detail
  • Data analysis
  • Critical thinking
  • Technical writing
  • Employee Supervision
  • Reporting and analysis

Timeline

Quality Supervisor

QS Automotive
11.2024 - Current

Quality Liaison / Supervisor

QS Automotive / SMP
03.2017 - 11.2024

Quality Control Supervisor

Faurecia Automotive
08.2015 - 03.2017

Call Center Representative

FIS
04.2011 - 08.2015

High School Diploma -

Open Door Christian School

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ADRIANNE BARNER