Adrianne Cope
Fresno,CA
Summary
Dynamic employee with expansive experience providing guidance on human resources topics and challenges, auditing and analyzing detailed work, managing multiple projects while providing superior customer service. Skilled in reviewing diverse sources, compiling data and producing relevant reports and analytics to inform decision-making process and procedures. Committed to supporting efforts for giving employees and customers the best possible experience when it comes to customer service. Coordinates and performs human resources functions with strong knowledge of principles and practices. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence and solid expertise in employee relations.
Overview
17
17
years of professional experience
Work History
Staff Services Analyst
Department Of Transportation
Fresno, CA
10.2023 - Current
- Timekeeping liaison for the District 6 Maintenance Field staff with respect to employee work hours, personal leave, maintaining and coordinating data related to overtime reports, bonus pay report, payroll reports, supporting documentation ensuring compliance with all laws, rules and regulations, all while ensuring completion, accuracy and timeliness.
- Independently oversees auditing, keys, and reconciling of time sheets, payroll data and daily record keeping for activities which include regular time worked, leave time, cash overtime and shift changes.
- Utilize state programs IMMS (Integrated Maintenance Management System) to prepare and provide reports to the Maintenance Manager II, Staff Services Manager I and Budget Manager to track charges for on going projects within CALTRANS Maintenance District 6 ensuring that all information is accurate and complete. I audit reports and metrics to verify that charges are coded properly and applied to correctly. I gather, analyze and prepare Maintenance related budget reports for the MMII. I process and prepare multiple budget reports for Supervisors and Superintendents for approval to ensure timely payment of wages.
- I use Staff Central and IMMS and to generate reports, track field maintenance overtime on a daily basis, analyze for completeness and reconcile any exceptions or corrections to schedules, payroll and hours and Intermittent hours.
- Complete Requests for Personnel Action (RPA) to ensure all employee information has been entered in accurately and successfully interfaced across multiple programs ensuring an employee's status and pay.
- Liaison for field employees and works directly with Personnel Specialists to regarding payroll, leave credits, FMLA, NDI, SDI, Workman's Compensation and other issues. Handle issues with professionalism, confidentiality and tact.
- Assists in processing TECs for reimbursement claims, processing prescription safety glasses for field staff.
Hiring Coordinator/Staff Services Analyst
Department Of Forestry And Fire Protection
Fresno, CA
01.2023 - 10.2023
- Responsible for reviewing submitted Request for Personnel Action (PO-200) requests to ensure positions on appropriately classified and allocated.
- Review duty statements and organizational charts to ensure conformance with classification specifications and allocation guidelines. Review and analyze regional organizational charts and staffing changes.
- Ensured all applicable documents are completed and kept in accordance with CAL FIRE and CalHR policies.
- Prepared and post advertisements and request certification lists. Reviewed applications that submitted to determine appointment and request certification lists. Reviewed and audited job applications and determined appointment eligibility and create hiring matrices when applicable.
- Administrated all facets of the statewide hiring processes including procedure implication and review. Advised Units on civil service laws, rules and regulations, policy, classification, pay, ect.
- Audit the PACMANS database to ensure positions and appointments are entered correctly based on approved PO-200's.
- I utilize ECOS, PACMANS, CalHR, EPay, Point n Click (PnC), SCO, Word, Excel, Microsoft Teams, Microsoft, Adobe PDF, Vizio, Word Run Review.
- Interact with the public by answering all questions or concerns regarding job advertisements. Responsible for contacting potential employees and offering positions.
Transactions Senior Personnel Specialist
Department Of Forestry And Fire Protection
Fresno, CA
10.2022 - 01.2023
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Functioned as the Region Personnel Specialist by processing all Personnel and payroll tasks such as timekeeping, benefit transactions, payroll transactions, auditing timesheets, personnel paperwork and related forms.
- Maintain PACMANS database for completeness and accuracy. I utilize programs PACMANS, Word, Excel, Epay, Epay FE, Connect HR, SCO.
- Audited all Personnel paperwork and submitted documentation for reimbursement, health benefits, dental benefits, vision, tax information and all requested maintenance and changes.
- Audited 672s on a bi weekly basis for accuracy and completeness. Responsible for analyzing and resolving any issues regarding payroll, leave balances, insurance information, any/all paperwork within an OPF (Official Personnel File)
- Established Accounts Receivables (AR) when needed. Responsible for creating all necessary paperwork for SCO, official notification for the employee, collection of monies due, reconcile all balances and file for retention.
- Utilized CalPERS website to enroll employees and all eligible dependents into health benefits as well as re-verified dependents using required documentation on a yearly basis. Assisted employees in navagating the options available to them and to access and verify current dependents, insurance information, retirement information, ect.
- Responsible for performing monthly reconciliation of personnel and payroll transactions for completeness and accuracy.
- Responsible for technical guidance to Region Personnel staff and Personnel Specialist employees in 9 units regarding personnel, payroll and benefit processes and was liaison between SCO and the units.
- Provided instruction to Region and Unit Personnel Specialist staff in proper interpretation and application of personnel laws, rules, regulations, and policies.
- Processing garnishment information and ensuring all payments have been issued successfully.
- Assists employees on NDI/SDI/Workman's Compensation on submitting required paperwork and contacting EDD regarding various information on behalf of the employee including Return to Work status and guidelines.
- Reviewed 674D for completeness and processing using ConnectHR.
Personnel Specialist
Valley State Prison - CDCR
05.2017 - 10.2022
- Created and implemented employee benefit education plan and answered benefit-related questions to help employees select options.
- Administered employee health, dental, vision and legal benefits and worked with broker to research and recommend options and oversee open enrollment.
- Researched options and mandates to enable proper implementation of personnel procedures.
- Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Use programs such as SCO, CalHR, Word, Excel, BIS, Microsoft, Adobe, Connect HR.
- Took yearly trainings on Equal Employment Opportunity (EEO), Employee Safety, PREA.
- Worked with employees who were out on workman's compensation, Nonindustrial Disability Insurance (NDI), State Disability Insurance (SDI), Maternity Leave, Medial Leave or Military Leave. I informed and advised employees of their options regarding pay, health insurance and other criteria they would expect during the extended leave process. I was responsible for staying in constant contact with the employee to ensure all paperwork was being completed in time to ensure timely payment of wages as well as verifying that all payroll, leave benefits and leave credits were accurate. Worked with Family Medical Leave (FMLA) cases by auditing medical paperwork, union obligations and available leave credits to determine eligibility.
- I worked with my Senior Specialist to determine accurate pay dates and leave credits pertinent to my employees caseload. Assisted in compiling 674D for accuracy for submission to ConnectHR for processing. I assisted in auditing and processing insurance paperwork from an employee's medical office to submit to the State Controller's Office and various branches such as the State Compensation Insurance Fund (SCIF) and the Employee Development Department (EDD).
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Responsible for the calculation of salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and wage garnishments. Accurately calculated bonuses, salary increases and overtime.
- Processed new hire paperwork and documents.
- Calculated payroll deductions by accurately using State mandated manuals such as the P.A.M (Personnel Administrative Manual) and processed payroll to meet requirements.
- Worked with retirees on all processes relating to retirement. Gathered medical enrollment paperwork, consulted and compiled a case file for potential retiree. Responsible for calculation an employees total payout including all remaining leave credits and prepare tax paperwork if the employee chose to defer retirement lump sum into a 401k, 457.
- Assisted in death benefits in the event of death of an employee on my caseload. Responsible for calculating all monies owed to the employee through remaining work days, leave credits ect. Compile death file including all beneficiary paperwork that would need to have the most current information for tax purposes. Included researching the employees bargaining unit to ensure all policies and procedures were being followed. Compiled report for beneficiary and assisted in informing them of all medical options and benefit paperwork. Maintained the caseload and contact with the beneficiary to ensure all benefits, money and procedures had been fulfilled.
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits. Create, maintain and update employee Official Personnel Files (OPF) or case file. Ensure that all documentation and files are secure and confidential.
- Analyze and calculate proper monetary compensation on a bi weekly basis including newly hired employees, current employees and retiring employees.
Custody Timekeeper
Valley State Prison - CDCR
10.2016 - 05.2017
- Verified timekeeping records and handled any discrepancies with employees.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Independently maintained accuracy in transferring correct data from employee timesheets into BIS.
- Researched and resolved time discrepancies.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance office processes.
- Answered multi-line phone system and greeted callers enthusiastically.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Composed internal and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Scheduled appointments and conducted follow-up calls to clients.
- Developed and updated spreadsheets and databases to track, analyze and report on employee performance.
- Handled daily scheduling tasks and provided administrative support for entire department.
Office Technician (Typing)
CDCR
23370 Road 22, Chowchilla CA 93610
07.2015 - 10.2016
- I was responsible for managing multiple schedules, scheduling daily, weekly, and monthly appointments for inmates tobe seen by physicians, therapists and custody appointments
- I recorded minutes for the monthly Mental Health Subcommittee meeting. I was present in the meetings while taking the minutes of official CDCR Mental Health minutes and was responsible for compiling all subjects discussed in the meeting. I compiled, edited and was responsible for sending the finished project to top staff such as the CEO, Staff Registered Nurse II, The Chief of Mental Health, and all related staff.
- I was in charge of the intake of official forms for inmates to see a clinician. I analyzed the paperwork that came in and was responsible for sorting the urgency of the form according to the request being made.
- I managed a weekly schedule for specialty clinical groups that were on an official State schedule. I communicated with Clinical Staff, Custody Staff and my management regarding ancy requests, changes or updates to the scheduling of over 50 inmates at a time.
- Responsible for contact with local and state law enforcement agencies requiring the use of good judgement and discretion in answering questions and providing information regarding CDCR inmates.
Mobile Technician Specialist
Best Buy
07.2007 - 04.2015
- Activated both contract and pre-paid wireless phones for customers by processing and imputing the customer's chosen plan, inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Accepted and processed payments and purchases for new equipment using POS system.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Tracked and recorded department inventory products, including high-priced merchandise.
- Assisted customers in determining cell phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Developed strong rapport with customers and created positive impression of business.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in revenue and customer loyalty.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Psychology
Fresno City College
Fresno, CASkills
- File and records management
- Analyzing information
- Customer service
- Critical thinking
- Professionalism
Timeline
Staff Services Analyst
Department Of Transportation
10.2023 - Current
Hiring Coordinator/Staff Services Analyst
Department Of Forestry And Fire Protection
01.2023 - 10.2023
Transactions Senior Personnel Specialist
Department Of Forestry And Fire Protection
10.2022 - 01.2023
Personnel Specialist
Valley State Prison - CDCR
05.2017 - 10.2022
Custody Timekeeper
Valley State Prison - CDCR
10.2016 - 05.2017
Office Technician (Typing)
CDCR
07.2015 - 10.2016
Mobile Technician Specialist
Best Buy
07.2007 - 04.2015
Psychology
Fresno City College