Adrianne Harris
Lineville,AL
Summary
Seasoned Pharmacy Manager with a robust history at Wal-Mart Pharmacy, adept in optimizing pharmacy operations and enhancing patient care. Spearheaded a team to elevate customer satisfaction, achieving significant loyalty through expert patient education and streamlined workflow. Excelled in prescription verification and staff mentoring, showcasing a blend of proficiency and leadership.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Wal-Mart Pharmacy
11.2014 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Facilitated community outreach events promoting health awareness, education, and preventive measures against various diseases.
- Enhanced patient adherence to treatment plans with introduction of medication synchronization program.
- Promoted customer-centric approach, resolving complaints and queries promptly and professionally.
Staff Pharmacist
Wal-Mart Pharmacy
01.2013 - 11.2014
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Effectively resolved insurance rejections and other billing issues.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
Staff Pharmacist
Wal-Mart Pharmacy
06.2012 - 01.2013
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
Education
Doctor of Pharmacy -
Auburn University
Auburn, AL05.2012
Skills
- Patient education and counseling
- Prescription Verification
- Workflow Optimization
- Pharmacy operations management
- Drug Inventory Management
- Training and mentoring
- Staff Training
- Employee Management
- Patient Counseling
- Direct Patient Care
- Immunizations
- Insurance Billing
- Professional ethics
- Performance Metrics
- Wellness Services
- CPR/AED
- Employee Work Scheduling
Accomplishments
- Market 10 FY 2021 Pharmacy of the Year
- Market 10 FY 2022 Pharmacy Manager of the Year
- Region 14 FY 2022 Pharmacy Manager of the Year
Certification
- Licensed Preceptor - 2024
Timeline
Pharmacy Manager
Wal-Mart Pharmacy
11.2014 - Current
Staff Pharmacist
Wal-Mart Pharmacy
01.2013 - 11.2014
Staff Pharmacist
Wal-Mart Pharmacy
06.2012 - 01.2013
Doctor of Pharmacy -
Auburn University