Adriannea Santos
Phoenix,AZ
Summary
Encouraging manager problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying my training and abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
Work History
Owner
A1 Accents
10.2022 - 04.2024
- Managed day-to-day of reselling business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Shop Owner
Furry Family Mobile Dog Grooming
09.2005 - 10.2022
- Maintained accurate financial records, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
Immigration Specialist
Friendly House, Inc
01.2002 - 12.2005
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
- Maintained public access files to facilitate compliance, documentation and execution of immigration policies and procedures.
Membership Services Representative
Latino Community Services
03.1995 - 01.2004
- Engaged community at fairs and special membership drive thru church events.
- Coordinated Enrollment of students into citizenship program
- Assisted Prospective students to complete NR400 Citizenship forms
- Maintained all aspects of clerical duties
Membership Accountant
Service Employees International Union Local 1877
01.1992 - 01.1995
- Reconciled accounts
- Processed, Maintained and updated and amended membership data
- Maintained a continuous monthly audit on over 200 random contracted companies
- Maintained delinquency of membership
- Translating
Legislative Aide
House Of Representatives
01.1991 - 08.1992
- Contributed to successful legislative sessions by managing schedules, preparing materials, and coordinating logistics for the legislator.
- Provided information on and generated ideas for press, mass mailings and newsletters.
- Coordinated with other legislative staff members to ensure seamless workflow and efficient office operations.
- Completed resesearch and analysis of House Bills
Education
No Degree - Business Management
Southwest Texas State University
San Marcos, TXSkills
- Customer Relations
- Problem Resolution
- Data Entry
- Fluent Bilingualism
- Payment Processing
- Document Translation
- Upselling strategies
- Payment Collection
Hobbies
- Piano
- Painting
- Christmas drive with family for homeless
Timeline
Owner
A1 Accents
10.2022 - 04.2024
Shop Owner
Furry Family Mobile Dog Grooming
09.2005 - 10.2022
Immigration Specialist
Friendly House, Inc
01.2002 - 12.2005
Membership Services Representative
Latino Community Services
03.1995 - 01.2004
Membership Accountant
Service Employees International Union Local 1877
01.1992 - 01.1995
Legislative Aide
House Of Representatives
01.1991 - 08.1992
No Degree - Business Management
Southwest Texas State University