Adrian Reyes
Sunrise,FL
Summary
Dedicated server skilled in menu explanation, customer inquiries, and POS operation. Proven ability to enhance service efficiency and ensure guest satisfaction.
Overview
7
7
years of professional experience
Work History
Server
Dal Contadino
Fort Lauderdale, Florida
07.2025 - Current
- Assisted in menu explanations and recommendations for customers.
- Handled customer inquiries and resolved concerns promptly and professionally.
- Supported team members during busy shifts to enhance service efficiency.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Casablanca Cafe
Fort Lauderdale, Florida
07.2020 - 07.2025
- Provided attentive service to guests in a fast-paced dining environment.
- Handled customer inquiries and resolved concerns promptly and professionally.
- Supported team members during busy shifts to enhance service efficiency.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Server Assistant Manager
Scola Pasta
Fort Lauderdale, Florida
01.2021 - 07.2023
- Supervised daily operations to ensure smooth service flow in a busy restaurant.
- Trained new staff on customer service standards and restaurant procedures.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Organized special events such as banquets, parties or buffets for customers according to their requirements.
- Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
- Implemented effective strategies aimed at improving efficiency within the restaurant operations.
- Addressed employee grievances promptly in accordance with company procedures.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Maintained thorough knowledge of menu to describe dining options.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Server
Grand Lux Cafe
Aventura, Florida
12.2018 - 08.2020
- Provided attentive service to guests in a fast-paced dining environment.
- Handled customer inquiries and resolved concerns promptly and professionally.
- Processed payments accurately using point-of-sale systems.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Trained new employees on restaurant procedures and plating techniques.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stayed informed about daily specials, new menu items, promotions.
Education
Some College (No Degree) - Liberal Arts And Sciences
Broward College
Fort Lauderdale, FLSkills
- Menu explanation
- Customer service
- POS operation
- Team support
- Training new staff
- Process improvement
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Server
Dal Contadino
07.2025 - Current
Server Assistant Manager
Scola Pasta
01.2021 - 07.2023
Server
Casablanca Cafe
07.2020 - 07.2025
Server
Grand Lux Cafe
12.2018 - 08.2020
Some College (No Degree) - Liberal Arts And Sciences
Broward College