Adriel Colon
Enfield,CT
Summary
Detail-oriented, organized, and meticulous IT Professional. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
9
9
years of professional experience
Work History
IT Help Desk Agent
TTM TECHNOLOGIES INC
12.2022 - Current
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Helped streamline repair processes and update procedures for support action consistency.
- Tested new software and hardware prior to deployment.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Developed and implemented preventive maintenance procedures.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Optician
Emily Eye Care
03.2022 - Current
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Collaborated with optometry staff to reach individual and team goals.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Cashier and Dairy Clerk
Wakefern Food Corporation
07.2015 - 09.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Arts - Digital Art & Design
Eastern Connecticut State University
Willimantic, CT01.2020
Associate in Arts (AA) - General Studies
Asnuntuck Community College
Enfield, CT12.2017
Skills
- Customer service
- Microsoft Windows
- Mac OS
- Computer Maintenance
- Software troubleshooting
- Computer hardware
- Microsoft Office
- System Administration
- Application support
- Security Protocols
- Ticket management
- Operating systems
- Software Installation
- Hardware diagnostics
- Remote Support
- Incident resolution
Additional Information
Studying CompTIA IT Fundamentals+ exam guide
Languages
Spanish
Native or Bilingual
Software
Experience with Microsoft Office 3CAT5/CAT6 Termination ManageEngine (IT management software) ChangeGear (IT ticketing system) Windows OS 7/XP/10/11 iOS Cisco Unified Communications Solutions Ethernet Cable Running Experience with Network Switches Data Transfer Scissor Lift certified IO Oracle Experience as Requisitioner65,
Timeline
IT Help Desk Agent
TTM TECHNOLOGIES INC
12.2022 - Current
Optician
Emily Eye Care
03.2022 - Current
Cashier and Dairy Clerk
Wakefern Food Corporation
07.2015 - 09.2017
Bachelor of Arts - Digital Art & Design
Eastern Connecticut State University
Associate in Arts (AA) - General Studies
Asnuntuck Community College
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