Adriel Hernandez
Phoenix
Summary
Dynamic professional with a proven track record at ICONMA, specializing in enhancing market readiness for autonomous transportation. Excelled in analyzing data and training teams, demonstrating exceptional communication and Microsoft service applications proficiency. Achieved operational readiness, underscoring a results-oriented approach with a focus on strategic achievements.
Overview
6
6
years of professional experience
Work History
Lead Ramp Agent
Piedmont Airlines
02.2025 - Current
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
- Collaborated with flight crews and ground personnel to coordinate on time departures and arrivals.
- Providing exceptional customer service by addressing passenger inquiries and resolving issues related to baggage handling.
Senior AVTO - TRT
ICONMA
08.2023 - 12.2024
- Assisted in the development of new markets for the company's robotaxi services in designated cities.
- Collected and analyzed data to assess market readiness and consumer acceptance of autonomous transportation technology.
- Trained new hires residing in the targeted cities to ensure effective service deliveries and operational readiness prior to the official market launch.
Mapping Specialist
Transdev
02.2022 - 06.2023
- Operating autonomous vehicles in a safe and responsible manner at all times, following rules of the road as well as company procedures
- Maintaining awareness of surroundings while driving to prevent any dangers that may affect the vehicle or passengers
- Documenting incidents or situations accurately according to established guidelines and escalating situations that require immediate attention
- Communicating with team members about any status updates of any live road rule event, construction and mechanical issues that may be uncomfortable or cause delays
Valet Driver
Epic Valet
04.2021 - 11.2021
- Parked and retrieved vehicles in a safe and respectful manner for residents and guests while excelling in company etiquette
- Perfected driving different types of automatic and standard vehicles
- Adapted to new valet locations to meet company standards at each business the company valeted for
- Helped train new employees at select locations I regularly valet at and acquaint them with names of residents and esteemed members
Server
AMC Dine-In Esplanade 14
06.2019 - 03.2020
- Provided a welcoming experience for guests into auditoriums while assisting with crowd control
- Responsible for taking orders in multiple auditoriums and communicating with the kitchen staff and managers
- Processing multiple payment transactions with cash and credit cards efficiently
- Prioritizing time management so all guests in each auditorium are pleased with their dine in theater experience
Education
Glendale Community College
Glendale, AzHigh School -
Independence High School
Glendale, AzSkills
- Proficient in Microsoft service applications
- Customer engagement
- Clear verbal communication
- Collaborative team management
- Emergency response procedures
- Airport security regulations
Skillscertifications
- Microsoft service applications
- Customer service
- Communication
- Single driver Certified
- ABD Certified
- Freeway Certified
Timeline
Lead Ramp Agent
Piedmont Airlines
02.2025 - Current
Senior AVTO - TRT
ICONMA
08.2023 - 12.2024
Mapping Specialist
Transdev
02.2022 - 06.2023
Valet Driver
Epic Valet
04.2021 - 11.2021
Server
AMC Dine-In Esplanade 14
06.2019 - 03.2020
High School -
Independence High School
Glendale Community College
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