Experienced with coordinating and optimizing production schedules to meet operational goals. Utilizes effective inventory management and resource allocation strategies to enhance productivity. Track record of fostering team collaboration and maintaining flexibility in dynamic production environments.
Overview
8
8
years of professional experience
Work History
Lead Ramp Agent
United Airlines
Newark, New Jersey
04.2024 - 03.2026
Planned cargo and baggage on a computer software program to safely load the different types of aircraft.
Supervised ramp operations to ensure timely aircraft servicing and adherence to safety protocols.
Trained and mentored new team members on equipment usage and safety standards.
Coordinated baggage handling processes, optimizing workflow efficiency during peak hours.
Ramp Lead
Delta Airlines / Unifi Aircraft Services
Norfolk, Virginia
12.2021 - 08.2022
Responsible for the arrival and departure of Delta Airlines Aircraft.
Handles and loads passenger baggage for arrival and departure up to over 100lbs.
Pushback of multiple aircraft for departure (Airbus 319, 320, 321, CRJ700, CRJ900, etc.)
Responsible for leading a team to safely unload and load aircraft.
Responsible for cleaning the cabin and dumping lavatory systems of multiple aircraft.
Operates motorized equipment such as tugs, pushbacks, deicers and manually push carts and containers. Perform wing walker duties to protect the aircraft from any oncoming damage in the path of pushback.
Aircraft Fueler / Aircraft Movement Agent
Signature Flight Support
Norfolk, Virginia
08.2018 - 03.2021
Delivered a proactive, personalized service experience to private and business aviation clientele.
Provided a variety of aircraft services, including marshaling, fueling, hangar storage, towing and other ground support.
Coordinated and directed ramp movements for arriving and departing aircraft.
Operated ground service equipment, such as tugs, fuel trucks and transport vans.
Additional responsibilities included providing shuttle service for passengers/crew as required.
Very experienced in fueling private jets, military, and airline aircrafts. (Gulfstreams, Challengers, CRJs, Embraers, C130s, C5s, C17s, etc.)
Education
Bachelor's Degree - Aviation Management Air Traffic Control
Hampton University
12-2019
Skills
Load planning
Problem-solving
Dependable and responsible
Team leadership
Safety procedures compliance
Workload management
Advance knowledge of all Microsoft Applications
Strong Organizational Skills
Able to Multitask in a variety of ways
Accomplishments
Graduated with Honors at Hampton University
Used Microsoft Excel to develop inventory tracking spreadsheets.
Identified a significant equipment malfunction before it resulted in a major flight delay or in-flight issue and suggested a resolution that mitigated any risks.
Timeline
Lead Ramp Agent
United Airlines
04.2024 - 03.2026
Ramp Lead
Delta Airlines / Unifi Aircraft Services
12.2021 - 08.2022
Aircraft Fueler / Aircraft Movement Agent
Signature Flight Support
08.2018 - 03.2021
Bachelor's Degree - Aviation Management Air Traffic Control