Brittany Jackson
Minneapolis,MN
Summary
Results-driven professional with a strong foundation in critical thinking and time management. Proven ability to solve complex problems while maintaining composure under pressure. Highly organized and adaptable, consistently delivering high-quality results in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Ramp Agent
Sun Country
Bloomington, MN
12.2022 - Current
- Dispatches employees to clean aircrafts at landing time
- Ensure teams clean within the six-minute timeframe.
- Communicate with supervisors and ACC about delays on plane and situations that occur in clean time overage
- Ensured team's cleaning supplies were fully stocked.
- Transporting employees in company passenger van on the ramp.
- Employee step in - when multiple aircrafts land at once Leads step in to start clean of aircraft. emptying trash cans and replaced liners. picking up trash out of seat pockets, Requisitioned supplies or equipment
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Loaded and unloaded passenger baggage onto aircrafts.
- Maintained accurate records of all baggage handling activities.
- Operated ground service equipment such as passenger vans, belt loaders and tug carts.
- Ensured that all pieces of luggage are properly tagged before loading them onto an aircraft.
- Prioritized and organized tasks to efficiently accomplish service goals.
DSP (Direct Support Professional)
Integrity Living Options
Minneapolis, USA
12.2018 - Current
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary. Performed light housekeeping duties such as laundry and meal preparation.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders. Organized oral medications for clients following dosage and schedule requirements.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status. Helped clients get in and out of beds and wheelchairs.
- Ensures compliance with training licensing regulations and company policies and procedures
- Monitored clients throughout the night to guarantee their safety in a group home environment.
Transfer Agent
Northland Group
Edina, USA
02.2017 - 10.2018
- Following a script making about 100 outbound calls daily or using a dial system to connect with consumers and once connected, transfer the call to one of our experienced Call Center Agents Notating the account on what happened on the call
File clerk/2 Note Mortgage Processor
Us bank via office team
Bloomington, USA
08.2015 - 11.2016
- I started off working nights alphabetizing and filing mortgage documents first and second notes, sorting and pulling files, separating the second notes into a different pile in the vault/mail room
- Then I moved to morning shift and processed second notes I collected the notes from the previous night and put them into the computer then I Would sort them from state to state then ship them off as needed on certain days
Total Loss Claims Specialist
Van Wagenen Financial Services
Eden Prairie, USA
05.2015 - 12.2015
- Received inbound phone calls from clients, dealers, aftermarket carriers, insurance adjusters, and borrowers; review claim notations and documents providing next step direction regarding claims status to caller
- Notates claim accordingly following all policies and procedures
Receptionist/Esthetican
European Wax Center
Edina, USA
10.2014 - 04.2015
- - Greeted clients; checked-in and checked-out clients; scheduled and confirmed appointments
- - Performed inbound and outbound calls
- - Performed cashier duties including processing cash and credit transaction; market and upselling products to clients
Phone Banker
Wells Fargo Home Mortgage
Shoreview, USA
03.2012 - 08.2014
- - Answered incoming calls and assist customers with questions and concerns regarding their accounts
- - Processed credit card transactions into BCS system
- - Customer Service
Crew Member
Target
Minneapolis, USA
09.2009 - 02.2012
- - Provided excellent customer service to guest; assisted floor supervisors and team members
- - Performed cashier duties including payment transactions and bagging purchased merchandises
- - Encouraged customers to apply for store card
Education
Associate - ESTHETICIAN
Empire Beauty School
Bloomington, MN01.2015
AA - Liberal Arts
Minneapolis Community & Technical College
Minneapolis, MN05.2014
High School Diploma -
THOMAS EDISON HIGH SCHOOL
Minneapolis, MN06-2010
Skills
- Customer service
- Medication Administration
- Proficient in MS Word
- Proficient in Outlook
- Ability to work independently
- Ability to multi-task
- Ability to work in teams
Certification
- Driver's License
- CPR Certification
- First Aid Certification
Timeline
Lead Ramp Agent
Sun Country
12.2022 - Current
DSP (Direct Support Professional)
Integrity Living Options
12.2018 - Current
Transfer Agent
Northland Group
02.2017 - 10.2018
File clerk/2 Note Mortgage Processor
Us bank via office team
08.2015 - 11.2016
Total Loss Claims Specialist
Van Wagenen Financial Services
05.2015 - 12.2015
Receptionist/Esthetican
European Wax Center
10.2014 - 04.2015
Phone Banker
Wells Fargo Home Mortgage
03.2012 - 08.2014
Crew Member
Target
09.2009 - 02.2012
Associate - ESTHETICIAN
Empire Beauty School
AA - Liberal Arts
Minneapolis Community & Technical College
High School Diploma -
THOMAS EDISON HIGH SCHOOL