Adrielle Pearson
Bronxville,NY
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Metro Plus Health
New York, NY
07.2023 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Developed strong customer relationships to encourage repeat business.
Patient Registration Associate
Montefiore Hospital
Bronx, NY
12.2022 - 03.2023
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Resolved billing issues with insurance companies in a timely manner.
- Stayed current on community-based resources and services useful to patients.
- Performed data entry of patient demographics into electronic health record system.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Patient Care Technician
DaVita Dialysis Corporation
Bronx, NY
04.2022 - 10.2022
- Ensured that all medical equipment was properly maintained and sterilized.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
Contact Tracer
United Healthcare Group
Bronx, NY
01.2022 - 04.2022
- Assisted individuals with navigating health care systems, appointments and classes.
- Maintained up-to-date knowledge of state and federal regulations related to contact tracing activities.
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
- Recorded data from case investigations into a secure database system.
- Conducted telephone interviews with individuals who tested positive for COVID-19 and collected information about their close contacts.
Child and Youth Worker
Catholic Charities
Bronx, NY
11.2018 - 08.2020
- Contributed to shelter facility maintenance, promoted safety and monitored for security risks and hazards.
- Advocated for the rights of children and youth within the justice system.
- Documented residents' daily activities, behavior, incidents and medication.
- Organized educational workshops on topics such as anger management, substance abuse prevention.
Education
BBA -
Monroe University
The Bronx, NY12-2024
High School Diploma -
Cardinal Spellman Highschool
The Bronx, NY06-2016
Skills
- Self-Directed
- Flexible and adaptable
- Remote office availability
- Decision-making
- Excellent communication
- Microsoft Word
- Problem-solving
- Data management
- Organization and time management
- Microsoft office
- Analytical
Timeline
Customer Service Representative
Metro Plus Health
07.2023 - Current
Patient Registration Associate
Montefiore Hospital
12.2022 - 03.2023
Patient Care Technician
DaVita Dialysis Corporation
04.2022 - 10.2022
Contact Tracer
United Healthcare Group
01.2022 - 04.2022
Child and Youth Worker
Catholic Charities
11.2018 - 08.2020
BBA -
Monroe University
High School Diploma -
Cardinal Spellman Highschool
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