Nathan Rodlund
Manitou Beach,MI
Summary
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Acrisure
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Marine Dock Installation
Self
04.2018 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Intern
Acrisure
05.2024 - 08.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Lawn Spray Technician
Greenblade One
04.2022 - 08.2023
- Improved lawn health by accurately applying fertilizers, herbicides, and insecticides according to client needs.
- Enhanced customer satisfaction by promptly responding to service requests and providing professional lawn care solutions.
- Maintained safe working environment through proper storage, transportation, and disposal of chemicals used in treatments.
- Increased client retention by delivering consistent and high-quality lawn care results with each service visit.
Education
BBA - Supply Chain Management
Adrian College
Adrian, MI04.2025
High School Diploma -
Addison High School
06.2021
Skills
- Multitasking Abilities
- Self-Directed
- Teamwork and Collaboration
- Flexible and Adaptable
- Analytical
- Social Perceptiveness
- Critical Thinking
- Customer Relations
Experiences
- Sport Management Club Member At Adrian College Volunteered at the Super Bowl (Las Vegas, NV)Volunteered at the Super Bowl (Glendale, AZ)
- Theta Chi Fraternity
- Peer2Peer Mentor Program
- Volunteer Youth Wrestling
Timeline
Customer Service Representative
Acrisure
08.2024 - Current
Intern
Acrisure
05.2024 - 08.2024
Lawn Spray Technician
Greenblade One
04.2022 - 08.2023
Marine Dock Installation
Self
04.2018 - Current
High School Diploma -
Addison High School
BBA - Supply Chain Management
Adrian College
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