Summary
Overview
Work History
Education
Skills
Timeline
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Germia Gray

Baton Rouge,LA

Summary

Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Everise-Remote
07.2023 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Billing Representative

Alorica-Remote
02.2021 - 03.2023
  • Reviewed and solved account and billing discrepancies.
  • Optimized collections efforts through regular collaboration with the collections team on delinquent accounts strategies.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.


Education

High School Diploma -

Tara High
9002 Whitehall Ave 70806
06.2022

Skills

  • Customer relations skills
  • Microsoft Office
  • Data entry experience
  • Technical knowledge
  • Teamwork and Collaboration
  • Customer Service
  • Time Management
  • Problem-Solving
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication

Timeline

Customer Service Representative

Everise-Remote
07.2023 - 08.2024

Billing Representative

Alorica-Remote
02.2021 - 03.2023

High School Diploma -

Tara High

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Germia Gray